Sharita C. Email & Phone Number

Union City, Ga, Us

Atlanta, Ga

Atlanta Metropolitan Area

Complete Windows PC imaging, installations, moves, changes and decommissions for state agencies. Communicate expectations, availability and processes to state employees, while meeting service level agreements (SLA). Travel or remotely provide hardware and software troubleshooting. Manage security and desktop virtualization (VDI) support. Stage and ship unrepairable or returning devices; register delivery incidents via ServiceNow. Update asset records. Identify issues at risk of impacting the end user experience or SLAs and facilitate development of corrective action plans. Use Remedy ARS for trouble ticketing.

Directed and managed Communications Security (COMSEC)Developed policies and procedures for communicationsDeveloped nine personnel while assuring their health, welfare, safety, and personal and professional development Secured, cared for, accounted for, and maintained government communications equipment valued in excess of $700,000Planned logistical movements of communication systems, networking systems, and different government property across county, state, and international boundaries to support multiple government missionsProvided expert technical support and customer service while troubleshooting and solving a broad range of Information TechnologyManaged all frequency (VHF & UHF) allocations and assignments on Combat Net Radio (CNR)Maintained radio and data distribution systemsPerformed signal support functions and technical assistance for computer systemsProvided technical assistance and training for local area networksMaintained complex radio communications systems for 30 tactical vehicles (worth over $800K) troubleshooting and replacing equipment as needed during high intensity combat missions and trainingDeveloped six personnel while assuring their health, welfare, safety, and personal and professional developmentInstalled, maintained, and troubleshot voice and data communications

Answered calls for an inbound call center in the 529 college savings department. Answered 40-50 calls daily from investors, brokers, processed financial transactions, reviewed, researched & responded to account related issues and customer inquiries. Also made contributions to team efforts by coordinating training and coaching sessions for peers and new employees.

Inbound Call Center (2004-2007) Processed financial transactions and maintenances on customer accounts within error accountability guidelines Handled 50 - 60+ inbound calls daily, maintaining call accountability standards and legal compliance requirements Built rapport and trust with customers and peers; nominated for Team Lead and mentor by managerRecognized as an exceptional mentor by management & peers Recognized for 90+ calls in one day

Organized and maintained all office documentationCreated, organized filing system, and enhanced customer service skills Answering phones while building customer service skills professionally both verbally and in writing Supporting staff that included sorting, filing and data entry, updated office calendar, verifying messages and data for office personnel

Compiled, analyzed and researched official checks and money orders for payment and reconciliation; made adjustments as necessaryMaintained and organized error correction, while performing data entry skills into the Vector Banking SystemEntered and logged data into daily journal while balancing data effectively. Verified balanced journals, and forwarded to its affiliating banking organization for recording purposes. Recognized by management for processing 500+ official checks/money orders and retail money orders daily including counterfeit items with strict deadlines