• General Administration and Accounting• Maintaining Customer Information• Contract Management• Stakeholder Management• Analysing volumes of data related to energy pricing from suppliers and Reporting

• Child care duties and Supervision.• Design and implementation of household operational procedures.• Property Portfolio Management and Maintenance• Financial management

• Following on from the previous position, by being handed a more senior role and leading the project, given the prior analysis conducted on several key areas of the business, it was agreed that the focus going forward should be on implementing the solution, firstly service improvements to several departments. The original Gang Maintenance and Training project briefs expanded into a UK companywide project to correct and maintain the recording and reporting of all past and present employee specific records.• The project span across multiple departments and took into account multiple directorate stakeholders from the business combining resources to allow for the implementation of both a new system, the creation of a data warehouse and reporting environment, but also training members of the team throughout. Creating an interim and future process to cleanse the systems and servers, and ensure accurate and quality training records, ready to be housed, going forward.• The agreed solution was created and implemented to risk associated and deemed problem areas over time. Initially across a sample of client contracts in all fields within the business, involving implementing change, both external to the core business functionality, i.e. 3rd party suppliers and internal to both shared services and IT Service departments, as required.

• BA role on a rolling contract, forming part of a small team of analysts tasked with investigating areas of concern, that the board require further business insight. My role here has covered part of a business readiness phase in line with delivering defined project briefs, and tasked with the analysis of both office and field business processes accross a large uk-wide business with over 15,000 employess and operatives, uncovering any key area's of concern.• Supporting the team with information gathering, systems mapping, contract analysis, b2b interactions, workshops and comms, covering several of the ongoing projects, Customer Invoicing, Timesheet Capture, Procurement, Gang Maintenance and Training Process Improvements. Working accross multiple work streams as a BA and Systems Analyst and supportive resource to Project Oasis , Group Shared Services and Training Services, to help ensure project milestones can be achieved.• Ultimately preparing company departments for change and ensuring the capture of processes and knowledge accross their centralising business functions. Being led by a Project Manager with the proposed solution of successfully integrating a new ERP System, Dynamics AX 2012, designed by our implementation partners, Hitachi Consulting UK.

• Analysing groups of variable energy data gathered from customers, preparing Quarterly Reports. Responsible for maintaining general review of the company energy portfolio and contracts held, highlighting any issues with billing. • Monitoring current energy prices, highlighting trends and making recommendations to the customer. Ensuring Declared Supply Capacity is representative of company requirements and accurate customer billing.• Monitoring the wholesale price index curve for energy within the UK. Managing Customer’s CCL (Climate Change Levy) Agreements, ensuring, where possible, correct rates are being applied, as criteria changes.• The role relies heavily on communication with both Customer and Supplier Management, by liaising with external third parties and for Power Factor correction, Installation Work etc. with energy Suppliers.

• Ensuring a high standard of service delivery within an IT Service Managed Environment, working as part of the Supplier Management tower of the CIO Department of Electricity North West Limited. Working with the team to provide general solutions for a project based technology refresh programme, whilst helping to support over 1500 business users via an IT Service Desk, during a company migration exercise.• Adhering to ITIL processes and capabilities, ensuring they could be implemented correctly across the business. Playing the role of PM and supporting the creation of a new Operational IT Training Suite. Helped support the creation of the IT Service Catalogue. • I was additionally responsible for helping Implement the ITIL based environment covering aspects of Service Desk, Problem, Change and Incident Management, along with the majority of Service Operation Capabilities. I initiated the Service Desk Major Incident Management procedures and created a company satisfaction process to be followed. I played a key role in identifying Service Improvements.• During this time, i helped manage, coordinate and work alongside our third party IT Service Provider, Wipro Technologies, where I helped identify, analyse and report on the Supplier Management KPI’s required. On a weekly and monthly basis managing and reporting on the SLA outputs of the IT Service Desk and feeding this information to the relevant Teams. Whilst working alongside the SLM and Service Desk Manager, Service Desk Analysts and multiple Resolver Groups, both on and offshore, initiating Continual Service Improvements.

• Working alongside the IT Systems Team to integrate mobile device software, including system and device testing, along with UAT scripts, running testing environments and completing documentation. System mapping with live system builds of GUIs, along with stress testing and reporting. Completed staff training, requirement and specification gathering for projects, using Prince2 Methodology. Conducting process flows, forecasting and completion of project models.• Analysing Business Operations and producing Field Management Solutions, along with managing projects for several Energy Suppliers, Npower, EDF and National Grid. Submitting performance data, dealing with Operational and Supplier queries on a daily basis, along with statistical analysis. Weekly reporting to Suppliers to ensure customer satisfaction and strategic project tracking to ensure accuracy.• Part of the Contract Performance Team, involved dealing with New Supplier’s, Contracts and Projects, UK wide. Managing the returned field data, SLA tracking and preparing data flows ready for the DC. Conducting business workshops with the Teams, quality and performance meetings internally and training and supplier meetings externally. Whilst producing training and support manuals, running a location helpline to help support fieldwork and increase performance.

• Visiting half-hourly industrial portfolio clients to discuss quarterly utility reports, proposal of optimal market tariffs, energy consumption, data capture and analysis of energy reports subsequent to site visits. Monthly update of company finance for submission to accountant.

• De-programming data, data capture, minutes and self monitors. Coordinating field engineers, producing mapping packs for street lighting, disconnections along with raising external work for jobs. General ICT duties along with processing overtime.

• Analysing groups of variable energy data, whilst coming to the best market conclusions for the client, reviewing billing problems, problems encountered with suppliers, along with data processing and company database management.