Stefano Locati Email & Phone Number

Key Responsibilities:• Conducting performance reviews, scorecard reviews• Holding monthly one-on-one meetings with team members • Coordinating team holidays schedules• Making real-time adjustments to the team’s rota• Monitoring live dashboards to ensure team performance• Tracking and resolving site-specific issues• Collaborating with key decision makers and closely working with the Product Team • Collecting and presenting performance statistics• Handling people management issues• Conduct training initiatives• Involvement in the recruitment process• Assist HR department with disciplinary actions

- Performance team analysis - Optimize individual performance (up to 12 people) to ensure awesome both customers and employees experience and retention- Improvement of procedures and processes - Point of reference for 25 people - Managing Team CM company forum- Managing HR (shifts, timesheets, HR mail)- Chat content creator to engage and nurture our community

- Moderazione delle chat per garantire miglior esperienza possibile ai clienti- Intrattenimento della community con introduzione di topic di conversazione- Introduzione in chat di iniziative, quiz e promozioni, volte a coltivare la community

High School Diploma

Humanities/Humanistic Studies