Steve Maher Email & Phone Number

Remote

Chesterfield

Remote and on-site support of Clustered Mitel 3000'sChange and Incident management in accordance of ITIL Best practices.Supplier Engagement/Management, conducting regular service reviews. Ensuring SLA's met/exceeded.Responsible for the consolidation, supplier selections and implementation of services.Supplier relationship building, ensuring partnerships remain beneficial to all parties. Re-built poor supplier relationships into positive relationships.Billing analytics, Identifying over charges and services no longer required.Large savings across telephony.Supplier selection, RFP, due diligence full tender process and implementation, consolidation on NGN's providing significant cost savings to the group. Migration complete outside business hours with no loss of service.Management of conference services, implementing significant improvement of service and quality along with large savings. Communication and user guides provided to the business areas affected, along with on-going support to ensure a smooth transition.Billing analytics, ensuring services are streamlined and highlighting any cost savings, either by end user education or re-negotiation, recently highlighted the cost to call a specific number type and implemented 40% saving (over £3k per month).Renegotiation of NGN contract mid-term providing overall savings of over 40%.

Buckinghamshire

Remote and on-site support of Clustered Mitel 3000's for Buckinghamshire County CouncilManagement of 3rd party supportChange and Incident management in accordance of ITIL Best practices

Sheffield, United Kingdom

Remote support of Mitel PBX systems on 200 sites.Onsite support of Inter-Tel PBXManagement of Broadband service to each site via BT wholesale (Eco)Contract reviews for all Telephony, Mobiles, C&L’s PBX’s NGN’s etc.Reviewing and improving processes, involving multiple areas of the business.BES Administration, system improvements and ensure licensing updated.Identifying cost savings across the businessChange/incident management in accordance with ITIL best practicesIncident management3rd Party supplier Management.Training and Mentoring staffCreating documented proceduresCreating documentation and step by step user guides

• Provide telecoms systems administration and optimisation at both Redhouse and Whitley locations• Technical Management of the inbound and outbound ISDN 30 provisions• Technical Management of the inbound and outbound PSTN provisions• Technical management of the internet, data and VPN provisions• Technical management of the PABX infrastructures• Technical management of the NGN platform• Technical management of the voice recording infrastructures• Technical management of the call logging infrastructures• Management of 3rd Party relationships• Disaster Recovery and Business Continuity• Management of the mobile device and airtime contracts• Supporting both the Corporate and Response infrastructures on 2 sites ensuring maximum up time and optimisation• Supporting the Telephony Hardware environment, ensuring maximum up time & optimisation• Analysis of single points of failure and addressing solutions that may resolve issues.• Providing pro-active system management through capacity planning.• Assisting in the testing of new applications hardware and software.• Providing Disaster Recovery Implementation/Support – Both Corporate, Response & Customer• Project support, implementation and supporting customer installations and • Managing related incidents to resolution• Technical Evaluation of new products/technologies for cost/operational efficiencies • Provide implementation support for new customers• Ongoing review of departmental costs