Steve Maher
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Steve Maher Email & Phone Number

Technical Account Manager/CSM at Enghouse Interactive at Enghouse Interactive
Location: United Kingdom, United Kingdom, United Kingdom 8 work roles
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Current company
Role
Technical Account Manager/CSM at Enghouse Interactive
Location
United Kingdom, United Kingdom, United Kingdom
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Who is Steve Maher? Overview

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Steve Maher is listed as Technical Account Manager/CSM at Enghouse Interactive at Enghouse Interactive, a company with 594 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Steve Maher.

Steve Maher previously worked as Technical Account Manager at Enghouse Interactive and Technical Account Manager at Lifesize.

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Email format at Enghouse Interactive

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Enghouse Interactive

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Profile bio

About Steve Maher

Multi-Skilled, Customer-Centric, Technical, Operations and Customer Success professional with over 20 years of telephony experience in various verticals spanning multiple sectors as a customer engineer, SDM for a Service Integrator and TAM/CSM for a Ccaas/Vcaas vendor.Highly analytical and detail-oriented with a track record of developing and improving relationships with clients and vendors. Achieved by effectively applying knowledge acquired across several areas. Track record of automation and efficiencies in reporting, process and financial savings. Achieved by comprehending the aims and business of the customer, giving pertinent upsell possibilities, value is increased.Very proficient with reporting tools such as Excel and PowerBI. Change and incident management, including documented root cause analysis and preventive measures to be undertaken. Building trust with open honest relationships. Customer Journey optimisation. Always willing to put what ever time it needs to get the job done and provide customers with the VIP experience no matter how small or large.

Current workplace

Steve Maher's current company

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Enghouse Interactive
Enghouse Interactive
Technical Account Manager/CSM at Enghouse Interactive
phoenix, arizona, united states
Employees
594
AeroLeads page
8 roles

Steve Maher work experience

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Technical Account Manager

Nov 2022 - Aug 2023

Telephony Support Analyst

Chesterfield

Remote and on-site support of Clustered Mitel 3000'sChange and Incident management in accordance of ITIL Best practices.Supplier Engagement/Management, conducting regular service reviews. Ensuring SLA's met/exceeded.Responsible for the consolidation, supplier selections and implementation of services.Supplier relationship building, ensuring partnerships.

Mar 2014 - Aug 2020

Mitel Engineer

Updata Infrastructure

Buckinghamshire

Remote and on-site support of Clustered Mitel 3000's for Buckinghamshire County CouncilManagement of 3rd party supportChange and Incident management in accordance of ITIL Best practices

Jul 2013 - Mar 2014

Telecommunications Analyst

A4E

Sheffield, United Kingdom

Remote support of Mitel PBX systems on 200 sites.Onsite support of Inter-Tel PBXManagement of Broadband service to each site via BT wholesale (Eco)Contract reviews for all Telephony, Mobiles, C&L’s PBX’s NGN’s etc.Reviewing and improving processes, involving multiple areas of the business.BES Administration, system improvements and ensure licensing.

Jul 2012 - Apr 2013

Uk Is Telecoms Analyst

  • Provide telecoms systems administration and optimisation at both Redhouse and Whitley locations
  • Technical Management of the inbound and outbound ISDN 30 provisions
  • Technical Management of the inbound and outbound PSTN provisions
  • Technical management of the internet, data and VPN provisions
  • Technical management of the PABX infrastructures
  • Technical management of the NGN platform
Apr 2005 - Jul 2012

Telecoms Team Leader

Active Resource
Mar 2000 - Dec 2005
Team & coworkers

Colleagues at Enghouse Interactive

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FAQ

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What company does Steve Maher work for?

Steve Maher works for Enghouse Interactive.

What is Steve Maher's role at Enghouse Interactive?

Steve Maher is listed as Technical Account Manager/CSM at Enghouse Interactive at Enghouse Interactive.

Where is Steve Maher based?

Steve Maher is based in United Kingdom, United Kingdom, United Kingdom while working with Enghouse Interactive.

What companies has Steve Maher worked for?

Steve Maher has worked for Enghouse Interactive, Lifesize, Britannic Technologies, Markerstudy Insurance, and Updata Infrastructure.

Who are Steve Maher's colleagues at Enghouse Interactive?

Steve Maher's colleagues at Enghouse Interactive include Leanne Sherwood, Jeff Mason, Fernando Moreira, Jochen Kinzinger, and Sharayu Bonde.

How can I contact Steve Maher?

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