Bilingual Assistant Manager Mortgages Operations
Current• Supervised and provided guidance to a team of administration officers, ensuring that all tasks werecompleted accurately and efficiently by using/creating reports.• Maintained up-to-date knowledge of regulatory requirements and internal policies related to mortgage administration, and ensured that team members were trained on these requirements and policies.• Identified areas for process improvement and cost savings, and collaborated with team members toimplement solutions that increased efficiency and productivity.• Developed and maintained strong relationships with internal and external partners, such as funding teams, insurers, and third-party service providers, to facilitate collaboration and efficient mortgage processing.• Managed complex and confidential mortgage information and documentation in a secure and organized manner, and ensured that all documentation was completed accurately and on time.• Assisted with special projects and initiatives as assigned by management, demonstrating flexibility andadaptability in response to changing business needs.• Administer budgets, oversee operations quality, and develop simplified tools and training materials.• Conducting complex analyses, identify irregular files, and ensure compliance with audit and regulatoryrequirements to provide quality, reliable and timely outputs.• Making report nonconformity in completed transactions by maintaining a measurement structure forreporting and reviewing key performance indicators to senior management and the Insurer.
