Currently leading the strategic direction and daily operations of a prominent ambulatory surgery center featuring 5 operating rooms and 2 procedure rooms. Dedicated to upholding the highest standards of patient care and operational excellence. Overseeing a team of 80 dedicated healthcare professionals, cultivating a collaborative environment focused on continuous improvement. Driving growth and enhancing patient experience through innovative strategies, resulting in sustained increases in patient volume and satisfaction.• Currently directing the overall operations of a leading a large multi-specialty ambulatory surgery center featuring 5 operating rooms and 2 procedure rooms• Leading a high-performing multidisciplinary team of 80 staff members, fostering a collaborative culture centered on exceptional outcomes.• Driving strategic initiatives to enhance service delivery and expand patient access, resulting in a sustained increase in patient volume and significant improvement in patient satisfaction.• Ensuring ongoing compliance with rigorous healthcare regulations and accreditation standards, maintaining a strong track record of inspection and audit success.• Optimizing operational efficiency through strategic resource allocation and scheduling, leading to reduced patient wait times and enhanced patient experience.• Implementing cutting-edge healthcare technologies, including advanced electronic health records to improve patient care coordination and accessibility.• Stewarding financial performance through robust budgeting, forecasting, and reporting, while maintaining operational excellence and cost-efficiency.• Building strong partnerships with patients, medical staff, and community stakeholders to elevate the center’s reputation and impact.• Championing a culture of continuous improvement, focusing on staff development, patient safety, and quality enhancement to deliver exceptional patient outcomes.

Leading the strategic direction and daily operations of a prominent ambulatory surgery center featuring 5 operating rooms and 2 procedure rooms. Dedicated to upholding the highest standards of patient care and operational excellence. Overseeing a team of 80 dedicated healthcare professionals, cultivating a collaborative environment focused on continuous improvement. Driving growth and enhancing patient experience through innovative strategies, resulting in sustained increases in patient volume and satisfaction.• Currently directing the overall operations of a leading a large multi-specialty ambulatory surgery center featuring 5 operating rooms and 2 procedure rooms• Leading a high-performing multidisciplinary team of 80 staff members, fostering a collaborative culture centered on exceptional outcomes.• Driving strategic initiatives to enhance service delivery and expand patient access, resulting in a sustained increase in patient volume and significant improvement in patient satisfaction.• Ensuring ongoing compliance with rigorous healthcare regulations and accreditation standards, maintaining a strong track record of inspection and audit success.• Optimizing operational efficiency through strategic resource allocation and scheduling, leading to reduced patient wait times and enhanced patient experience.• Implementing cutting-edge healthcare technologies, including advanced electronic health records to improve patient care coordination and accessibility.• Stewarding financial performance through robust budgeting, forecasting, and reporting, while maintaining operational excellence and cost-efficiency.• Building strong partnerships with patients, medical staff, and community stakeholders to elevate the center’s reputation and impact.• Championing a culture of continuous improvement, focusing on staff development, patient safety, and quality enhancement to deliver exceptional patient outcomes.

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Oversees the development, direction and coordination of the clinical and business operations for the oncology service line and provides management and supervisory leadership to leaders and staff involved in such functions. Provides expert counsel regarding clinical operations and strategies for its growth and development and is responsible for the development, interpretation, coordination, and administration of policies on business and clinical operations, nursing, social work, hospital networks and managed care contracting Works collaboratively with local executive team to facilitate optimal integration and coordination of cancer services for outpatient and inpatient programmatic development. Assumes leadership in assessing the current state of the service line's clinical revenue cycle to determine potential opportunities for improvement Engages in strategic planning for associated programs and departments and coordinates related activities of the Oncology Vice President's office. ● Prepare departmental operational and capital budgets and develop and annually update a long-range financial plan that supports the organization's strategic plans and objectives.● Monitor all financial operations to ensure that the service line utilizes its resources in a fiscally responsible manner so to assure short term and long tern sustained success● Prepare and present necessary financial, statistical and operational data for new program or business including return on investment.● Develop and provide objective criteria for measuring new business processes. Optimized clinical care, patient satisfaction, and financial success through the organization of business/clinical functions in collaboration with executive leadership, Medical Director(s), hospital administration, providers, and staff.

Led all Value-based Care and IT Programs from initiative development to implementation and day to day operations at over 15 cancer treatment sites across the Bronx, Westchester, and Rockland Counties. Oversaw the performance of personnel and support staff of VBC programs at each site to ensure alignment with organizational guidelines, as well as supported staff in setting realistic goals. Evaluated existing business operations and processes related to volumes, billing, marketing, planning, patient flow, and policies and procedures. Established clear communication of business goals, objectives, standards, and expectations. ● Developed Programmatic Infrastructure to participate in the Oncology Care Model Program. OCM was a 6-year program sponsored by the Centers for Medicare and Medicaid Innovation. o Program was geared to address cost of care while increasing quality for patients on active cancer treatmento Gained national success and earned performance-based bonus of $3.5 million ● Developed comprehensive cancer screening program to increase screenings via o In-reach: Data driven approach to offering focused education to patients and staff who meet milestones for screening o Out-reach: Strengthened our visibility in the community by targeting community agencies in areas of the Bronx with high concentrations of residents with cancer diagnoses

• Work as departmental director for Value Based Care, Quality, and EHR based Oncology initiatives to identify opportunities, maximize enhancements and navigate workflow changes to support Montefiore Health System's overall Cancer Service Line initiatives as mandated by CMS, CoC, NAPBC and the various accreditations held by the Montefiore-Einstein Center for Cancer Care • Administrative Lead for all Quality, Value-based, Technology including telehealth initiatives for Medical and Radiation Oncology• In collaboration with Montefiore's Care Management Organization, participate and lead efforts to coordinate services and overall direction of the OCM Collaborative-a central team of leadership, clinicians, IT and administrators representing the three OCM programs in the health system. • Identify and facilitate all opportunities to improve processes that affect global change in the Cancer Center with the intent to maintain the goal to elevate the quality of care with a consistent focus on reducing cost at the Cancer Center • Utilize appropriately aligned financial incentives to enable improved care coordination, appropriateness of care, and access to care for beneficiaries undergoing chemotherapy• Encourage participating practices and providers to improve care and lower costs through an episode-based payment model that provides a value-based care model while maintaining a high-quality, coordinated level of care• Work with cancer center leadership to investigate, create, develop and implement and maximize the clinical, administrative, and reimbursement structures of the national OCM initiative• Manage and oversee practice transformations that translate the clinical and reporting requirements of the OCM into tangible and sustainable workflows that will increase patient access and can be tracked and managed to allow clinicians to provide comprehensive quality care

● Product Manager responsible for 3 separate build teams of 7 analysts covering go-lives for a diverse group of specialtists in Medical Oncology, Transplant and Radiation Oncology ● Manager of the Beacon Oncology, Phoenix Transplant modules including Inpatient and Epic Ambulatory builds for Transplant, Medical Oncology and Radiation Oncology● Work as Project Manager facilitating meetings with all Epic Modules and department leadership to coordinate build and end to end workflow. ● Responsible for Oncology and Transplant build in 6 implementations across 3 hospital campuses Including White Plains Hospital as well as 14 satellite Oncology offices throughout the Bronx and Westchester areas● Responsible with the end to end testing and training efforts including coordinating integrated test scripts, build sign off and curriculum for training ● Develop relationships with Clinical and Administrative Departmental Leaders to act as a liaison and interpreter of new functionality in Epic to clarify the benefits of the incoming system● Responsible for the project management and overall build of the Oncology, Ophthalmology, Transplant, Radiation Oncology, and Hematology departments● Responsible for coordinating the efforts to design interim state build for departments that were slated to go live with limited Epic functionality before their full implementation● Coordinate Intra-module collaborations to address all facets of each build to increase efficient communication with analysts and Subject Matter experts from Department Administration to Central Billing ● Coordinate, schedule and execute onsite support with all Oncologists, Fellows and Nurse Practitioners in 15 oncology outpatient sites and 4 infusion suites throughout the Bronx and Westchester, NY ● Coordinate, plan and oversee 1400 chemotherapy conversions prior to go-live to ensure seamless infusion integration and eliminating patient impact and delays during go-live

Center Administrator appointed and reporting to the Centers Board of Managers.Managed the daily activities of a 11,000 square foot Ambulatory Surgery CenterManaged all financial budget aspects of financial budget including research, coordination and development of corporate relationships to limit costs per procedure. Managed of 33 support staff members including Front Desk, Endoscopy Technicians and Nursing StaffMaintained credentialing files and managed scheduled for 53 physicians-23 GI Physicians and 30 AnesthesiologistsResponsible for the successful completion of initial DOH and 2 center accreditation surveys-One survey yielded no partial or non-compliance issues. Oversee the Continuous Quality Improvement initiatives with Medical Director and Nurse ManagerManaged all efforts to increase procedure room maximization by developing direct referral relationships with Primary Care, Occupational Health Organizations, and web based direct referrals.Monitored the physicians block schedules and appointment scheduling process regularly to ensure access and efficiencyWork collaboratively with the physician's office staff to develop and improve procedures to facilitate scheduling of appointments and exchange of information via regular conference calls and other secure correspondence.

Provided administrative direction and coordination of obstetric and gynecological services, activities, and programs at both off-sites located at East 72nd and 61st StreetsSupervised clinical and administrative staff to assure continuity and efficiency of patient careEstablished schedules, task assignments, and allocation of manpower, space, and equipment to ensure effective patient care and provided conformance with efficient clinic service commitments at both offsite practices Department Liaison for aggregating and disseminating all Press Ganey Patient Satisfaction reports and patient survey images to all department sites Maximized patient flow to emphasize customer satisfaction Developed and implement action plan to increase and maintain Press Ganey patient satisfaction scores from a 79% to an average of 86% at one site and from 82% to a 90% average by coordinating schedules with physicians to allocate the proper mix of appointment types, impressing upon staff the need for a consistent customer service presence, and implementing a pre-notification system alerting patients of pending, home bound surveysRe-design and expand Nortel Phone Queue system to increase patient access and reduce abandon call rate from 17% to a consistent 6% year to dateOnsite college liaison for the $1.5 million renovation and redesign of the East 72nd Street office

Managed and supervised all daily departmental functions reporting directly to the Chairman of Ophthalmology and Senior Vice President of Administration on all aspects of the department Maximized visit flow to ensure consistent department growthDesigned systems to accurately capture patient demographics to ensure proper billingCreated, designed and trained all staff at the Phillips Ambulatory Care Center the customer service program "I CARE" to standardize and improve the level of service Customer Service Trainer for all new employees for Phillips Ambulatory Care Center Coordinated all Quality Improvement initiatives for the practice which include: Patient Satisfaction surveys, Environment of Care, Continuity of Care issues, and Clinical DocumentationResponsible for payroll, department budget, staffing and supervision of all personnel including union, non-union and medical staff.Founding Administrative member of the Center's Diversity Initiative CouncilMedical center's president appointee and sole representative at the Baruch College/GNYHA inaugural Diversity Leadership Training Program Director Language Translation for the Medical Center which included verbal and hearing impaired translation in both ambulatory and inpatient sitesCoordinated departmental readiness for JCAHO preparedness by overseeing regular multi-disciplinary rounds and medical record auditsLead Administrator for the implementation of the Siemens Phone System roll out to the Ambulatory Center and off sitesRecorded all phone tree messages for all ambulatory departments

Provided overall administrative direction and coordination of services for all HIV and Hepatitis inpatient and outpatient settings Hospital liaison for all HIV reporting for the medical center as per AIDS Institute, IPRO and AIMS reporting requirements including all Quality Improvement initiativesTrained medical residents and delegated HIV Pre and Post Testing at both inpatient and outpatient clinical settingsDeveloped, designed and implemented tools to enhance quality of care and maintain standards as per DOH/AIDS Institute IPRO requirements such as HIV specific progress note, poster-boards, and an inter-departmental case conference form. Maximized billing by identifying procedural insufficiencies to maximize HIV enhanced reimbursementInstalled and maintained HIV/QUAL database- A Pilot self-monitoring program designed and distributed by AIDS Institute to identify service deficiencies, track and trend key indicators, analyze data, and create corrective action plans Contract Coordinator for two Ryan White Title 1 Grant funded clinical servicesOrganized and designed all patient activities including all philanthropic efforts

Supervised clinical and administrative staff to assure continuity and efficiency of patient care Organized the Pediatric Psychiatry chart system and restructured the medical record database systemSupervised residents medical records documentation and prepared medical records for audits by various funding agenciesManaged all grant funds spending and reporting. Assisted the Project Director with monthly and quarterly evaluation reportsDaily administrative duties