Steandly Eko Email & Phone Number

United States

United States

Brooklyn, New York, United States

• Leading Room Operations team by verifying that goals are being translated to the team and met guest's satisfactions, creating and nurturing team member with motivation, empowerment, and teamwork, and leading by example in demonstrating self-confidence, energy, and enthusiasm.• Managing Property Room Operations Function(s) by assisting in managing the execution of all operations in the room area departments (Front Office, Engineering/Maintenance, and Housekeeping), taking proactive approaches when handling with employees and guests concerns/issues, and performing other duties to meet ever-changing business needs.• Managing and Monitoring activities that affects the guest experience by providing excellent customer service with being readily available/approachable for all guests, taking proactive approaches when dealing with guest concerns/issues, responding timely to customer service requests, and understanding the brand's service culture.• Managing profitability by reviewing financial statements, sales and activity reports, and other performance data to measure productivity and to determine area needing cost reduction.• Conducting Human Resources activities by interviewing and assisting in hiring decisions, ensuring all orientations and training new team members are thorough and completed in timely fashion, administering annual reviews, disciplinary actions and documentations to be completed according to company's SOP.

Brooklyn, New York, United States

• Overseeing Front Office operations in the absence of the Front Office Manager or General Manager.• Performing book-keeping activities, such as balancing accounts and conducting nightly audits• Inputting and updating financial information into BRAINS network• Training newly hired Night Auditor• Updating Night Audit Handbook Manual• Responding to guest inquiries• Ensuring overall guest satisfaction• Resolving guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.• Computing bills, collecting payments, handling cash, and making change for guests.• Closing out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.• Being aware of guest satisfaction scores and working toward increasing departmental and overall guest satisfaction• Performing other duties as requested by management

Brooklyn, New York, United States

• Performing book-keeping activities, such as balancing accounts and conducting nightly audits• Preparing and distributing daily reports• Auditing and reconciling cashiers• Inputting and updating financial information into BRAINS network• Training newly hired Night Auditor• Updating Night Audit Handbook Manual• Checking guest in/out and perform Guest Service Agents tasks• Making and confirm reservations.• Responding to guest inquiries• Ensuring overall guest satisfaction• Resolving guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.• Computing bills, collecting payments, handling cash, and making change for guests.• Closing out guest accounts at time of check out.• Performing other duties as requested by management

New York, New York, United States

• Researched and identified new various organizations to verify their fit in providing resources to LQBTQ+ refugees and asylum seekers.• Added new verified resources/organizations into the AsylumConnect live catalog for the United States.

New York, New York, United States

• Supported the set up and breakdown of events hands-on.• Trained, provided guidance, and supervised the event staff.• Managed the logistics of event supplies and supported services.• Participated in the development of event display materials, PowerPoint presentation, and flyers.• Collaborated with the event in-house Engineering for operating the AV system and other equipment.

Greater New York City Area

• Researched and identified new sources of business and led sales team in soliciting new and existing corporate and group accounts to meet and exceed hotel’s revenue goals.• Formulated and maintained relationships with event coordinators responsible for events taking place in New York City area as a representative of the hotel to increase group sales and referrals of customers to the hotel.• Secured prospective sales for corporate customers, groups and events are closed successfully by sales team, including preparing and presenting proposals, negotiating prices, preparing and processing contracts and rewarding customers for loyalty, as necessary. • Trained and managed staff of sales professionals.• Prepared reports analyzing sales projections and revenue goals for corporate, group and private customers and presenting reports to the General Manager at weekly meetings.• Kept aware of current market trends in the hospitality industry, including prices, amenities, benefits and awards offered by competitors and supplying competitor activity information to hotel management to ensure that the hotel always remains competitive.

New York, New York Area

• Managed all aspects of the company’s efforts to increase business from special events, including researching available event spaces, formulating and maintaining relationships with events space venues, catering services, music and technical support providers, negotiating contracts with event spaces and outside vendors, and etc.• Led the planning, coordination, execution and supervision of events arranged by the company on behalf of client, including negotiations and conflict resolution to ensure that special events meet client guidelines.• Followed up completion of events, analyzed the work of staff and outside vendors along with client feedback, and implemented plans to ensure that future events are even more successful. • Developed and produced the presentation/seminar materials of major annual events including comprehensive journalist tastings, press sample programs, trade fairs, and luncheons.

New York, New York Area

• Managed and monitored prospective and existing clients with follow-up information.• Demonstrated ability to handle confidential information including group contracts, RFPs, and invoices.• Prepared large group arrivals & VIP guest arrivals by blocking rooms and preparing VIP amenities for the 600-room property.• Performed inspections of guest rooms, and public access areas for cleanliness, appearance and to spot possible future problems.• Implemented new training programs & procedures to help ensure 100% guest satisfaction• Demonstrated strong partnering, coaching and mentoring skills for new staff and interns.

Orlando, Florida Area

• Utilized Disney Magic Program’ to ensure maximum customer satisfaction.• Led educational tours to introduce customs, culture, flora and fauna of Indonesia.• Oversaw the safety, reliability, availability, regulatory compliance, and show quality aspects of attractions.

Bachelor Of Technology (Btech), Hospitality Management

Graduated with MAGNA CUM LAUDE. Listed in Spring 2009 Dean's List, Fall 2008 Dean's List

Associate Of Arts And Sciences (Aas), Hospitality Management

Activities and Societies: Phi Theta Kappa - International Honor SocietyGraduated with Honors in Hotel Management Spring-Summer 2006 Dean's.

Bachelor Of Applied Science (Basc), Computer Science