Steavy Bea Email & Phone Number

United Kingdom

Sand Le Mere

Sand Le Mere

Disneyland Resort Paris

Providing one to one training for new team members each week in the French language, providing the highest standards of service and compliance.• Implementing high performance training to produce multi-skilled operators confident in their abilities• Organising training & team dynamics based on project delivery requirements• Consistently delivering high standards of customer service exceeding expectations• Dealing with customer enquiries and issues with speed and clarity, resolving effectively and recording learnings for continuous improvement• Ensuring all operational elements are scheduled correctly and in line with the latest hygiene, health & safety requirements and company policies• Effective change management, integrating new process and procedures and providing a knowledgeable support structure to smooth the transition• Delivering effective operational efficiencies of scale wherever possible and utilising resources to best effect to maximise profitability• Excellent communication promoting fluid working relationships with colleagues, customers, suppliers and management

France

Performed in day to day productions and special events, delivering the highest standards of customer service.• Covered seasonal work over the winter periods performing to meet challenging schedules and content• Fulfilled entertainment schedule through performing to brief and schedule and generating loyalty and respect over the years through seasonal contracts with the company between 2002 to 2008

United Kingdom

The first general manager appointed to effectively manage the transition between Martin Leisure and acquiring company Pontins, doubling the weekly profit to over 100K per week.• Increased occupancy from 20% to 90/100 for all breaks• Oversaw year round operations, managing & training all department managers and over 100 team members• Worked closely with head office on all marketing and promotion work for the holiday park• Liaised with head office to produce a viable pricing structure for holiday breaks• Collaborated with events team to produce a calendar of events aligned to the prospective market• Forecast future business and managed wage budgets• Oversaw the creation of 80 new holiday apartments, leasing agreements, work schedules and quality assurance• Designed and organised the creation of several new projects on the holiday park for revenue generation & maximised potential spend on site for guests• Created a park ‘holiday shop’ selling special deal packages, increasing bookings by £13-20K per week• Increased the 400 cover restaurant from 1 star rating to 4 within 6 months• Ensured all food hygiene and H&S regulations were complied with at all times• Addressed maintenance issues quickly and effectively to ensure an enjoyable holiday experience throughout• Managed resources across multiple sites redistributing staff where required to meet fluctuating demands

Finland

Operating 3 winter seasons as a performer to create the magic of Christmas in LaplandNov 2013 - Jan 2014 | Nov 2012 - Jan 2013 | Nov 2011 - Jan 2012

United Kingdom

Worked on a variety of holiday parks promoting and encouraging existing customers and new customers to purchase holiday homes at the resorts.• Ensured company targets and SLAs were monitored and met• Generated effective business links and explored potential development opportunities to continually expand and grow the business

United Kingdom

Worked March to November for 5 seasons 2006/2007/2008/2009/2010 over several holiday parks in the group including Romney Sands, Cherry Tree, Pendine Sands & Sundrum Castle, managing and training entertainers to provide an excellent package for the guests