Brian Brown Email & Phone Number

Newburyport, Ma, Us

Raleigh, Nc, Us

- Supported multiple higher education institutions and various internal teams to provide support for term setup, management, billing and other related requirements- Successfully ensured that all customers were prepared to begin their school terms ahead of time- Worked directly with assigned institutions to troubleshoot and resolve urgent needs- Improved upon and documented roughly a dozen internal processes to improve output and scalability beyond my assigned customer list- Successfully transitioned 70% of the above processes to an outsource team, greatly reducing the number of man-hours necessary and improve scalability- Updated, delivered and maintained a high visibility, weekly report which provided critical information to senior management, the company's largest client, and over 100 supporting publishers; enhanced the report as requested to adapt to changing business needs within a tight SLA- Developed recurring and ad hoc reports to support the information requirements of internal customers

Oklahoma City, Ok, Us

- Responsible for the daily management and operations for a catalog of over 250K eBooks and Print-on-Demand, independently published books across 12 distribution partners.- Monitored publishing statuses and conducted regular audits of Draft2Digital's catalog of over 250K titles. - Utilized MS Access, MS Excel, internal and partner generated reports, sever logs and other sources to perform in-depth analysis and determine root cause of issues. - Advised senior leadership and created software development tickets to correct bugs in various systems and create new tools to improve efficiency and scalability for internal and external end-users based on stakeholder input. - Created an internal knowledge base to document internal processes, workflows and best practices as well as extensive documentation regarding partner workflows, processes, and other relevant information. - Served as the primary point of contact for all partner related issues across for 12 distribution partners in multiple time zones in the US, Canada, and Europe.Conducted regular video conferences, phone calls and email communication with our internal teams and partners. - Worked as a team lead to develop a Print-On-Demand service from scratch to support a new line of business for the company by coordinating with the print company, internal software development, operations and customer support teams.- Served as a primary point of contact for all vendor inquiries and coordinated on-boarding and Alpha/Beta testing for new vendors and products. - Served as the Subject Matter Expert for all Publishing Operations tasks, workflows, processes, and responsibilities to internal teams and senior leadership.

Oklahoma City, Ok, Us

Round Rock, Texas, Us

Managed the Dell Preferred Business Accounts for approximately 600 small to medium sized businesses. Utilized extensive knowledge of Dell's product line, enterprise and client hardware, and software to inform and advise customers about solutions to their IT challenges. Coordinated efforts of multiple team members across multiple functional areas to provide total IT solutions to customers. Acquired new customers and reacquired old customers utilizing cold calling and email. Assisted with training of new team mates and developed specialized training for use in team meetings.

Non-Commissioned Officer in Charge for a Military Intelligence Company consisting of approximately 30 soldiers. Prepared training and risk management plans for drill weekends. Utilized existing training materials and developed new training courses as required to achieve overall command training goals. Ensured all training was completed to standard. Documented training, maintained training records, and prepared training reports for delivery to unit command. Wrote evaluations for subordinates. Supervised all administrative actions for unit personnel to include medical, pay, promotion, reduction, and educational actions. Additional duties as Unit Supply Sergeant responsible for over $5 million in government property.

Served as an Intelligence Analyst/Intelligence Research Specialist at the Oklahoma Bureau of Narcotics and the Drug Enforcement Administration. Conducted intelligence analysis, GIS analysis, document exploitation, and telephonic exploitation to support ongoing narcotics investigations. Prepared subpoenas, reports, link diagrams, and other products to support requests for warrants and Title III wire taps. Conducted strategic studies to evaluate current and future narcotics trends in Oklahoma. Served as lead analyst on over twenty different narcotics investigations and assisted with many others.

Awarded two primary contracts from the US Air Force for Engineering and Graphic Design Met with government and industry representatives to discuss future business opportunities. Identified potential business opportunities and made recommendations to management for opportunities with high likelihood of success. Reviewed government RFIs/RFPs to determine contract requirements. Developed written proposals in response to RFIs/RFPs.

Air Force Total Ownership Cost Analyst for 551st Aircraft Sustainment Squadron at Tinker AFB. Utilized databases to determine total ownership cost of the KC-135 Strato-tanker fleet. Made recommendations to management regarding potential cost saving initiatives. Developed process flow charts for a variety of internal acquisitions and maintenance processes. Served as a member of Integrated Product Teams to acquire modifications and upgrades to existing or new weapon system capabilities.

Arlington, Virginia, Us