Company-impacting incident manager, back-up supervisor, and technical project manager for the GSOC.* Monitored world events and site impacting incidents for multiple regions around the world, leading incidents when events had the potential to impact operations and communicating out to stakeholders those impacts.* Collaborated with technical teams in the development and implementation of a combination alarm monitoring and dispatch system used by the GSOC, targeting user experience improvements by leveraging personal experience in the role.* Streamlined security systems issue reporting to assist in rapid triage and repair, improving reporting accuracy, reducing time-to-fix by 75%.* Served as a spokesperson for the GSOC and assisted various teams in seeing from the perspective of the Physical Security team how our teams could better work cross-functionally.

Managed 10 FTEs from two different SOCs and served as key escalation point of contact for major incidents.* Conducted large scale metrics analyses and weekly reporting to identify inefficiencies in operational workflow and drive process change, reducing false alarm triggers by 25% and helping the systems team proactive target trouble areas before issues arose.* Identified and surfaced critical issues to the Technical Security and Investigations teams to ensure timely resolution.* Managed supervisor shift coverage and workflow/training across the team.* Provided excellent internal support across all levels of the organization for security related issues, acting as the central hub of communications and first point of escalation for employees.* Secured buy-in and drove a cross-functional project around implementing a new company-wide naming standard for security elements.

Developed a metrics-based alarm analysis report, reducing false alarms by nearly half within six months.Designed and implemented the current mass notification system used by NVIDIA.Supervised a team of three Operators on day-to-day taskings during their shift.Managed shift coverage and workflow by coordinating with fellow Duty Officers.Coordinate with the Security Systems team to facilitate technological projects within the GSOC and within the greater Security team, utilizing Milestone and Lenel and D3.

Manage, develop, and mentor nine Intelligence Operators in the Global Security Operations Center (GSOC). Set goals and targets, as well as designing performance metrics for the Operators. Manage personnel and administrative aspects of the GSOC, including scheduling, billing, hiring, and product and service integration. Drive efficiency through the exploration of new technologies. Serve as the operational lead and voice of the GSOC on all matters regarding personnel and current operations.

Supervised a team of three Operators, directing day-to-day taskings during the shift. Acted as the primary decision-maker for emergency operations when the GSOC manager was unavailable. Ensured continuity of coverage for the assigned shift, preventing gaps in 24/7 monitoring of company assets and personnel. Organized scheduling and coverage for other shifts, coordinating with the three other Duty Officers. Sought out new technologies to better improve the GSOC as a whole.• Became the sole supervisor of the entire nine-man team with eBay split from PayPal in July of 2015• Refocused the GSOC to a more intelligence-based, outward-focused view providing better communications and information to company stakeholders.• Implemented multiple new programs for better collaboration and world monitoring including Slack and Dataminr.• Networked with multiple Fortune 500 companies in the United States to benchmark and further develop technology and training.

Monitored company assets for over 120 sites worldwide through Lenel Alarm Monitoring systems. Coordinated and disseminated crisis management information and directives during declared emergencies and preventative actions for mitigating potential emergencies. Maintained global situational awareness involving the socio-political activities around company assets. Logged all incidents and Security traffic via a Daily Activity Report system. Acted as the first responder to any threats made to the company via phone or online. Collected threat intelligence information and conduct analysis activities through review and assessment of open media sources including internet sites, newspapers, press agencies, TV, and radio.• Regularly was the top performer of a team of nine operators.• Recognized by the Security Technical Services team for regularly assisting with adjustments in the alarm monitoring system for efficiency