Jonathan Steele Email & Phone Number

Cupertino, CA, US

Mountain View, CA, US

Company-impacting incident manager, back-up supervisor, and technical project manager for the GSOC.* Monitored world events and site impacting incidents for multiple regions around the world, leading incidents when events had the potential to impact operations and communicating out to stakeholders those impacts.* Collaborated with technical teams in the.

Austin, Texas, US

Managed 10 FTEs from two different SOCs and served as key escalation point of contact for major incidents.* Conducted large scale metrics analyses and weekly reporting to identify inefficiencies in operational workflow and drive process change, reducing false alarm triggers by 25% and helping the systems team proactive target trouble areas before issues.

London, GB

Developed a metrics-based alarm analysis report, reducing false alarms by nearly half within six months.Designed and implemented the current mass notification system used by NVIDIA.Supervised a team of three Operators on day-to-day taskings during their shift.Managed shift coverage and workflow by coordinating with fellow Duty Officers.Coordinate with the.

Culver City, CA, US

Manage, develop, and mentor nine Intelligence Operators in the Global Security Operations Center (GSOC). Set goals and targets, as well as designing performance metrics for the Operators. Manage personnel and administrative aspects of the GSOC, including scheduling, billing, hiring, and product and service integration. Drive efficiency through the.

Culver City, CA, US

• Supervised a team of three Operators, directing day-to-day taskings during the shift. Acted as the primary decision-maker for emergency operations when the GSOC manager was unavailable. Ensured continuity of coverage.
• Became the sole supervisor of the entire nine-man team with eBay split from PayPal in July of 2015
• Refocused the GSOC to a more intelligence-based, outward-focused view providing better communications and information to company stakeholders.
• Implemented multiple new programs for better collaboration and world monitoring including Slack and Dataminr.
• Networked with multiple Fortune 500 companies in the United States to benchmark and further develop technology and training.

Culver City, CA, US

• Monitored company assets for over 120 sites worldwide through Lenel Alarm Monitoring systems. Coordinated and disseminated crisis management information and directives during declared emergencies and preventative.
• Regularly was the top performer of a team of nine operators.
• Recognized by the Security Technical Services team for regularly assisting with adjustments in the alarm monitoring system for efficiency