Serving as an enterprise-wide change agent for IT departments, software engineering, and quality assurance teams in the U.S. and India.

• Played an integral role in starting a new multifamily company, including working closelywith the CEO and principles to define strategic direction and lead the implementationof technology infrastructure and business software.• Collaborated effectively with senior management to evaluate business needs, define ITmetrics and goals, and implement cost-effective technology solutions.• Facilitated continuous growth by creating annual business plans that defined goals andperformance targets and implementing production processes that enabled optimaldesign and execution of cutting-edge technology solutions.• Leveraged technical expertise and knowledge of emerging digital technologies to makerecommendations for change management and risk mitigation.• Improved the client experience by developing internal SOPs and SLAs with vendorpartners to ensure prompt response to customer inquiries.• Optimized technology service delivery by managing the implementation of new ITsystems, applications, physical infrastructures, data centers, and platforms.• Provided comprehensive oversight of 3 service desk teams to ensure smooth dataadministration and operation of all assets and line-of-business applications.• Ensured regulatory compliance of all technology production and business activities bycoordinating with legal and internal audit teams in responding to e-discovery andauditing requests.• Continuously enhanced technology solution development by providing theinfrastructure for automation, cloud-based solutions, interactive technology, highavailability, and continuity.

• Played an integral role in rent collection growth of 328% and unit growth of 59% across 10 states and 20 metro areas.• Collaborated with the CEO and COO to maximize productivity and produce new products and client-facing applications.• Generated $2.5 Million in asset value.• Oversaw all IT activities for 35K units, 4K student beds, 1.5K condo units, and 3 Million square feet of real estate.• Achieved ROI of 184% by implementing a BYOD strategy.• Implemented RFI processes and led vendor selection, and migration of front office, back office, and HRIS systems.• Developed an employee recognition program that rewarded high-performing team members.• Reduced company spend on travel by 28% by developing and implementing an HD video conferencing policy and system.• Created LiveWire, a custom dashboard that revealed various KPIs every 20 minutes.

• Established data security protocols and regular maintenance schedules.• Provided guidance to IT specialists in addressing technical issues.• Supported operational units by providing technical tools and functionality.• Reduced costs and dependence on Microsoft products by introducing open-source technologies.