Steelson Baird Email & Phone Number

Waterford, Michigan, United States

• Process incoming support requests for the Information Technology Service Desk.
• Face to face with the Individuals who need help
• Hands on working with; Galaxy phones, phone systems, printers, laptops, docking stations, application support, ETC.
• Factory reset of phones and set up for new users.
• Paper jams, label printer jams, changing the ink cartridges, reaching out to the vendor when necessary.
• Window installations of new laptops for new employees

Troy, Michigan, United States

• Process twenty-five to thirty incoming blind service request calls pertaining to technological issues with various healthcare clients.
• Creates work orders for each incoming calls through ticket software Remedy.
• Utilize Logmein123.com to create an a to b connection and remotely access client systems to analyze and solve computer, hardware, printer, and software issues.
• Regular use of Citrix to install, resolve, and troubleshoot applications.
• Uses Director, the backend database for Citrix, to check IP’s, Domains, and clear hub sessions.
• Above average performance regarding length of call time: 7 minutes and 25 seconds.

Grossepoint, MI

• Provided excellent customer service while making food and drinks at the Starbucks.
• Worked to prepare food trays for the patients down in the kitchen.
• Always made sure stock and Janitorial duties were fulfilled.

Southfield, MI

• To observe and report any criminal activities to whomever is in charge.
• Create and maintain a safe workplace for the customers and patients
• Routine duties that include opening and closing the business, writing reports, Etc.

• Processed incoming calls for food orders to be picked up.
• Helped the crew prepare and serve orders to satisfy the customers needs.
• Assisted the manager with their workload by counting drawers and supervising employees.