Innovative Solution Manager / Outbound Product Manager, with 25+ years of experience delivering customer service solutions to the Utility Industry. I help to design, deliver, and implement new Sales and Service Cloud solutions. Thousands of users that in turn serves 100+ millions of end customers are currently using these solutions.- Initiator of a Sales and Service Cloud for Utilities add-on, where the idea is to provide users a beautiful experience, integrating this to their ERP utility backend. The solution is now used by more than 50 utilities around the world, from very small to very large utilities. - Worked to sell and implement CRM solutions in more than 20+ countries. I appreciate working with customers implementing newly released solutions and features.I love the challenge of in a global role, designing, and delivering functionality that is a delight for the user and service their customer in the best possible way. I am not a developer, but I do like to understand enough technical details to have views on the best technical design.Interest: Home Construction (Currently replacing roof on my house), Learning (I am a strong believer in lifelong learning, currently working to geta deeper understanding of JavaScript).I like connecting with new people, just reach out to me here on LinkedIn!