Team Leadership: Led a dynamic team of over 10 professionals, overseeing the end-to-end management of insurance claims transfers from healthcare practices to insurance companies, ensuring seamless and accurate processing.Account Management: Demonstrated proficiency in managing client subscriptions and payments, fostering strong client relationships, and addressing their evolving needs and concerns.Adaptive Troubleshooting: Continuously evolved and refined troubleshooting processes to align with the ever-changing landscape of the insurance industry, ensuring efficiency and precision in claim processing.Issue Resolution Expertise: Spearheaded the identification and resolution of issues within the complex interplay of client systems, our proprietary platform, and insurance systems. Proactively corrected issues and facilitated the smooth flow of data.Collaboration with Development: Collaborated closely with the Development team by replicating system issues, documenting steps, and providing a comprehensive scope of the issue. This facilitated efficient resolutions and improvements to the platform.Product Collaboration: Regularly engaged in productive weekly meetings with the Director of Product to review project sprints and forthcoming releases. Acted as a crucial bridge between clients and the product development team, ensuring client requests and pain points were communicated and addressed effectively.Performance Management: Conducted one-on-one meetings with team members to monitor and manage Key Performance Indicators (KPIs), ensuring that team objectives were consistently met or exceeded.Client Satisfaction Achievements (2023):Customer Satisfaction (CSAT): Achieved an impressive CSAT score of 93%, reflecting the high level of client contentment with our services.Net Promoter Score (NPS): Maintained a solid NPS score of 52, indicating continued client loyalty and positive referrals.

Shark Tank Pitch Assistance: Collaborated with the owner in crafting a compelling pitch for ABC's Shark Tank, which successfully aired in 2012, showcasing our innovative product to a wide audience.Marketing Strategy: Spearheaded marketing strategies, including designing and distributing flyers, creating engaging video advertisements, and managing social media campaigns to boost brand visibility and engagement.Expo Representation: Acted as the face of Kisstixx at Product Expos and Gift Conventions, effectively showcasing our product and building valuable connections with industry professionals and potential customers.

Event Space Coordination: Orchestrated the allocation and layout of event spaces for premium and side attractions, including Zombie Laser Tag, Sci-Fi Speed Dating, and Celebrity Meet & Greets, ensuring a seamless and engaging attendee experience.Vendor Relations: Fostered productive relationships with event vendors, including industry giants such as Disney Interactive and Funko Pops, to ensure smooth collaboration and the successful execution of event logistics.Comprehensive Event Management: Played a pivotal role in event management, overseeing setup, vendor coordination, and customer relations, contributing to the flawless execution of FanX events.Celebrity Line Control: Managed the coordination of celebrity appearances, including team leads and volunteers, for events that drew a staggering 130,000 attendees. Ensured efficient and organized interactions between celebrities and fans.

Event Planning Excellence: Conceptualized and executed unique, high-impact events based on UVUSA Student Body interests, drawing attendance ranging from 4,000 to 8,500 students. Notable events include Insomnia (UVU Halloween Dance), Mardi Gras (UVU Festival), Pirates vs Ninjas (Themed Dance), and concerts featuring Imagine Dragons and All American Rejects.Strategic Event Management: Led comprehensive event management efforts, from hiring local DJs to securing major recording artists, coordinating event spaces, and managing catering services. Ensured the highest levels of security and outlined volunteer expectations for successful event execution.Partnership Acquisition: Successfully established event partnerships, organized engaging pre-event contests, and managed giveaways to enhance the overall event experience for attendees.Innovative Marketing: Spearheaded the development of creative marketing strategies, including designing and distributing flyers, producing compelling video advertisements, and leveraging social media platforms to boost event visibility and attendance.Budget Oversight: Managed an annual event budget of $100,000, optimizing resource allocation to deliver exceptional events that resonated with the student body.Volunteer Management: Supervised a team of 20 full-time volunteers and coordinated an additional 60 volunteers per event, ensuring smooth event operations and fostering a collaborative team environment.Strategic Planning: Organized and conducted weekly planning meetings to ensure seamless event execution, and played a key role in approving changes to campus policy and budgets, contributing to the growth and success of UVUSA events.