• To plan and implement a direct to market Sales Portfolio & Strategy for value sales.• Develop and successfully implement a new business sales strategy for the Enterprise segment.• Work in conjunction with the current Direct Sales Force (DSF) across partner channels as well as searching for new business opportunities for Mobile.• Go to market plan for mobility with Partner DSF team - develop channel plans.• Develop sales action plans, goals and sales implementation strategies to ensure success.• Preparing and leading tender/ proposal responses.• In addition to traditional voice and data, introduce and grow Enterprise Mobility Products and solution sales to public sector clients.• Compile and deliver weekly and monthly channel sales forecasts, pipeline management and reports.• Provide regular and accurate information to the Senior Management and Executive Value sales and Value leadership on the progress of new business sales/ deals.• Ensure the implementation of effective control measures.• Identify operation areas of improvement.• Initiate change management plan and ensure effective implementation and communication.

• Operate as the lead point of contact for any Customer related queries.• Build and maintain strong, long-lasting Customer relationships.• Develop a trusted Advisor relationship with Key Customers, Stakeholders, and Executive Sponsors.• Ensure the timely and successful delivery of Company solutions according to Customer needs and objectives.• Forecast and track Key Account Metrics.• Identify and increase opportunities within the territory and collaborate with Sales teams to ensure that growth objectives are met. • Assist with high severity requests or issue escalations as needed.

• Managed a Staff compliment of 12 individuals.• Was responsible for Management and Executive reporting. • Ensured and maintained positive and professional Customer relations and retentions. • Root Cause Analysis. • Offered Staff mentoring, guidance, and supervising. • Presented new acquisition and retention proposals to potential and existing Clients. • Achieved set targets. • Churn Management. • Managed the Age Analysis. • Skills Development. • Adhered to all Communication Reporting processes. • Complied with all Company policies and processes.• Time Management.

• Presented Upgrade Proposal to existing Clients. • Achieved set targets.• Identified Client Markets, product needs, desired call cycles, Contract, and relationship information.• Directed new Sales Solutions. • Sold value added services into the existing Client base including Business Solutions, Lead generation, and the monitoring of packages for possible upward migration.• Addressed Arrear Accounts. • Continuous self-development in technology, products, and Business knowledge. • Relationship Management; maintained professional and pro-active relationships with all Clients.• Ensured that Clients’ specific needs were met.• Adhered to Communication Reporting processes. • Made sure that all emails, minutes of meetings, month-end reports, and proposals complied with Company specifications.

• Assisted walk-in Clients with purchases on Cellular Handsets and various other products.• Dealt with Client queries which included Billing, Roaming or Unbarring, Blacklisting, Upgrades, Migrations, and Sim-replacements.• Dealt with all Service Providers and various Suppliers on a daily basis.• Handled Cash and Credit Card Sales.• Booked, released, gave quotes, and followed-up on Repairs.• Achieved monthly set targets.• Assisted Clients in completing and finalising Application Forms.• Prepared Invoices.• Handled Pre-paid Sales and queries. • Managed Government and Corporate collections.

• Assisted walk-in Clients with purchases on Cellular Handset and various other products.• Dealt with Client queries which included Billing, Roaming or Unbarring, Blacklisting, Upgrading, Migrations, and Sim-replacements.• Dealt with various Suppliers on a daily basis.• Handled Cash and Credit Card Sales.• Tended to query and Sales related incoming calls.• Achieved monthly set targets.• Assisted Clients in completing and finalising Application Forms etc.• Prepared Invoices.• Handled Pre-paid Sales and queries. • Assisted with monthly and daily Stock Takes.• Filled the position of Acting Store M for a period of 2 weeks.