Steven Jones Email & Phone Number

Cork, IE

Cork, County Cork, Ireland

Cork, County Cork, Ireland

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Conducting research and analysis to identify areas where the company can make a positive impact.Developing and implementing strategies and initiatives to promote sustainability and social responsibility.Collaborating with internal stakeholders to ensure that CSR goals are integrated into the company's overall strategy.Communicating with external.

County Cork, Ireland

Supervised a team of underwriters, ensuring adherence to established policies and proceduresReviewed and approved insurance applications, analyzed risk factors, and determined appropriate coverage levels and premiums.Provided guidance and training to underwriters to ensure effective job performance.Monitored underwriting metrics, such as application.

County Cork, Ireland

The role involves providing guidance and direction to agents in best practice methodology using client guidelines and process. The key focus is to help drive up the CSAT and quality scores across the operation.

County Cork, Ireland

Working for Voxpro as a Live-Help specialist.

• I was accountable for testing new and unreleased versions of AppleCare Advisor tools such as iLog, iDesk, and Contact Apple Support. I executed test scripts and I was responsible for writing and submitting bugs in.
• Broad-minded, with scrupulous attention to detail and technically proficient in all AppleCare Contact Centre tools.
• Outstanding communication skills, both… Show more I was accountable for testing new and unreleased versions of AppleCare Advisor tools such as iLog, iDesk, and Contact Apple Support. I executed test scripts and I was.
• Outstanding communication skills, both verbal and written.
• Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner.
• Leadership skills in an area of technical specialty.

Cork, Ireland

Handling escalated questions via telephone focusing on specific product segments, addressing both hardware and software related issues for both iOS and CPU Customers.Using critical thinking and logic skills to isolate and resolve advanced technical issues in a timely manner.Focus on maintaining excellent customer service at a Senior Level for both internal.

Galway, Ireland

• I started working for Electronic Arts in October 2011, after I was made redundant from TalkTalk the previous month. I was one of a select team of only 20 Technical Support agents in the Tier 3 department, handling.
• Provide first contact resolution of customer issues via chat, e-mail and phones
• A Tier 3 level of support… Show more I started working for Electronic Arts in October 2011, after I was made redundant from TalkTalk the previous month. I was one of a select team of only 20 Technical Support agents in.
• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
• Troubleshoot and handle the most complicated and sensitive of customer inquiries
• Deliver responses to customer questions as requested by internal SLAs

Waterford, Ireland

• I joined AOL as a telephone agent where my primary objective was to resolve technical phone queries promptly and efficiently, providing customers with a solution via troubleshooting techniques. After eighteen months of.
• To maintain an up-to-date level of product and procedural knowledge
• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
• Maintain target levels of productivity and performance
• Support a good team and working environment through assisting fellow employees and participate constructively in team meetings Show less

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science (B.Sc.), Information Technology

Software Development Network Fundamentals Internetworking Web Design Database Systems IT Applications Multimedia Development Mathematical.