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Conducting research and analysis to identify areas where the company can make a positive impact.Developing and implementing strategies and initiatives to promote sustainability and social responsibility.Collaborating with internal stakeholders to ensure that CSR goals are integrated into the company's overall strategy.Communicating with external stakeholders, including customers, suppliers, and community groups, to build relationships and promote the company's CSR… Show more Conducting research and analysis to identify areas where the company can make a positive impact.Developing and implementing strategies and initiatives to promote sustainability and social responsibility.Collaborating with internal stakeholders to ensure that CSR goals are integrated into the company's overall strategy.Communicating with external stakeholders, including customers, suppliers, and community groups, to build relationships and promote the company's CSR initiatives.Monitoring and reporting on the company's progress towards its CSR goals, and making recommendations for improvement. Show less

Supervised a team of underwriters, ensuring adherence to established policies and proceduresReviewed and approved insurance applications, analyzed risk factors, and determined appropriate coverage levels and premiums.Provided guidance and training to underwriters to ensure effective job performance.Monitored underwriting metrics, such as application volume, approval rates, and claims ratios, to identify trends and make adjustments to underwriting policies and… Show more Supervised a team of underwriters, ensuring adherence to established policies and proceduresReviewed and approved insurance applications, analyzed risk factors, and determined appropriate coverage levels and premiums.Provided guidance and training to underwriters to ensure effective job performance.Monitored underwriting metrics, such as application volume, approval rates, and claims ratios, to identify trends and make adjustments to underwriting policies and procedures.Collaborated with other departments, including customer service, claims, and sales, to ensure underwriting decisions aligned with overall business objectives.Ensured compliance with regulatory requirements and industry standards.Analyzed data and trends to identify opportunities for process improvement and cost savings. Show less

The role involves providing guidance and direction to agents in best practice methodology using client guidelines and process. The key focus is to help drive up the CSAT and quality scores across the operation.

Working for Voxpro as a Live-Help specialist.

I was accountable for testing new and unreleased versions of AppleCare Advisor tools such as iLog, iDesk, and Contact Apple Support. I executed test scripts and I was responsible for writing and submitting bugs in radar and working with the development teams and QA Leads to resolve issues and close tickets.Qualities:• Broad-minded, with scrupulous attention to detail and technically proficient in all AppleCare Contact Centre tools.• Outstanding communication skills, both… Show more I was accountable for testing new and unreleased versions of AppleCare Advisor tools such as iLog, iDesk, and Contact Apple Support. I executed test scripts and I was responsible for writing and submitting bugs in radar and working with the development teams and QA Leads to resolve issues and close tickets.Qualities:• Broad-minded, with scrupulous attention to detail and technically proficient in all AppleCare Contact Centre tools.• Outstanding communication skills, both verbal and written.• Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner. • Leadership skills in an area of technical specialty.• Superior time management skills.• Ability to work on assigned tasks with minimal oversight.• Strong work ethic and ability to deliver assigned work on time. Show less

Handling escalated questions via telephone focusing on specific product segments, addressing both hardware and software related issues for both iOS and CPU Customers.Using critical thinking and logic skills to isolate and resolve advanced technical issues in a timely manner.Focus on maintaining excellent customer service at a Senior Level for both internal and external Customers.Working with team members and customers to identify issues and provide… Show more Handling escalated questions via telephone focusing on specific product segments, addressing both hardware and software related issues for both iOS and CPU Customers.Using critical thinking and logic skills to isolate and resolve advanced technical issues in a timely manner.Focus on maintaining excellent customer service at a Senior Level for both internal and external Customers.Working with team members and customers to identify issues and provide resolution.Proactively identify ways to avoid recurrence of Customer issues reviewing technical articles and recommending changes.Ensuring Customer satisfaction and issue resolution as top priority. Show less

I started working for Electronic Arts in October 2011, after I was made redundant from TalkTalk the previous month. I was one of a select team of only 20 Technical Support agents in the Tier 3 department, handling escalations from Tiers 1 and 2. Eventually I moved to the FIFA support team, where I provided the same support for a different product. Principal Duties:• Provide first contact resolution of customer issues via chat, e-mail and phones• A Tier 3 level of support… Show more I started working for Electronic Arts in October 2011, after I was made redundant from TalkTalk the previous month. I was one of a select team of only 20 Technical Support agents in the Tier 3 department, handling escalations from Tiers 1 and 2. Eventually I moved to the FIFA support team, where I provided the same support for a different product. Principal Duties:• Provide first contact resolution of customer issues via chat, e-mail and phones• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents• Troubleshoot and handle the most complicated and sensitive of customer inquiries• Deliver responses to customer questions as requested by internal SLAs• Take ownership of customer requests and provide a world-class level of support• Maintain confidentiality of internal information and customer/account information Show less

I joined AOL as a telephone agent where my primary objective was to resolve technical phone queries promptly and efficiently, providing customers with a solution via troubleshooting techniques. After eighteen months of working in the company and constantly meeting my targets, I promoted to working in Online-Help. I was nominated for Tech. Agent of the month in March 2008, on the basis of stats and emotional maturity. In 2009 the call centre was bought by TalkTalk, where I continued to work as… Show more I joined AOL as a telephone agent where my primary objective was to resolve technical phone queries promptly and efficiently, providing customers with a solution via troubleshooting techniques. After eighteen months of working in the company and constantly meeting my targets, I promoted to working in Online-Help. I was nominated for Tech. Agent of the month in March 2008, on the basis of stats and emotional maturity. In 2009 the call centre was bought by TalkTalk, where I continued to work as a Technical Support Email agent. Principal Duties:• To maintain an up-to-date level of product and procedural knowledge• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities• Maintain target levels of productivity and performance• Support a good team and working environment through assisting fellow employees and participate constructively in team meetings Show less