My focus revolved equally around nurturing team growth, fostering individual development, ensuring operational excellence, and driving a harmonious work environment.• Effectively expanded the team to 8 remote individuals, ensuring their continuous growth by providing dedicated mentoring, coaching, and constructive feedback.• Proved strong commitment to the personal and professional development of each team member through regular 1:1 sessions, setting SMART goals, and implementing individual development plans. As a result, 2 team members were deservedly promoted.• Placed significant emphasis on operational excellence by enhancing the quality of deal content in the CRM system. Conducted rigorous weekly deal reviews with the team, pushing them to strive for higher standards.• Continuously stayed up-to-date with all product and feature updates, allowing me to provide the best possible technical guidance to my team, AEs and customers alike• Accomplished remarkable levels of team satisfaction: scores on 17 key questions from Glint survey exceeded company benchmarks & manager-focused questions received an impressive rating of over 95%.

With my comprehensive understanding of the product, experience in the SMB world and proficiency in Salesforce (CRM), I built and led a high-performing Solutions Consulting team which contributed to the growth of the SMB segment within Zendesk.• Hired, trained & mentored a team of SCs catering to the SMB segment, effectively expanding the team to 5 people, with 2 team members being promoted at year-end• Orchestrated team's efforts in achieving key objectives such as attachment rate, win rate, and average deal size, ensuring seamless pre-sales processes through prioritisation and outstanding execution• Bringing in sales experience, I fostered close collaboration with sales teams to align on customer requirements and deliver tailored solutions• Provided end-to-end oversight of the pre-sales process for SMB customers, ensuring flawless execution from initial discovery to solution implementation.• Actively participating in customer meetings and presentations, showcasing the value of the company's solutions• Stayed well-informed about industry trends and shifts in the SMB market, leveraging this knowledge to inform our consulting approach and drive business growth.

As Senior SC, I leveraged my technical solution consulting expertise, collaborative approach, and unwavering customer focus to drive successful outcomes for customers and contribute to business growth.• Acted as primary technical liaison for Israel, South Africa & Saudi Arabia, fostering close collaboration with Account Executives, Customer Success teams, and managers to ensure seamless customer experiences and the successful implementation of product solutions.• Delivered compelling and engaging product demonstrations to prospective clients, effectively showcasing the value and capabilities of Zendesk's solutions.• Conducted both online and in-person workshops and meetings, working closely with customers to thoroughly understand their requirements and deliver tailored solutions.• Collaborated with and provided valuable feedback to the Product Team, actively contributing to ongoing product enhancements and refinements.• Nurtured key customer relationships through participation in marketing events and on-site visits, ensuring customer satisfaction and identifying opportunities for growth.• Stayed committed to continuous learning, staying on top of industry trends and new product features Relying on my leadership skills and understanding the unique opportunities within the SMB market, I advocated for the creation of the SMB Solutions Consulting team in Zendesk. • Played a pivotal role in securing significant EMEA SMB deals beyond my assigned territory, making valuable contributions to the expansion of Zendesk's Solutions Consulting team for SMB customers.• Participated in the hiring process of the first SMB SC, providing support and mentorship throughout their onboarding and professional development journey.

After gaining extensive experience on the pre-sales team, I was presented with an exciting opportunity to transition to the sales team, which proved to be an invaluable learning experience. During this time, I had the opportunity to immerse myself in the role of an Account Executive, gaining a deeper appreciation for the responsibilities and nuances it entails. Upon returning to the pre-sales domain, I was able to leverage this newfound understanding to foster improved collaboration between pre-sales and sales teams, working together harmoniously to drive successful outcomes for our customers.

★ Awarded Top Continental SE for FY19 In this role, I had the privilege of leading and managing a talented team of 5 Success Graduates, representing France, Italy, and Spain. Through my guidance and support, two of them emerged as top performers among the cohort of over 20 Success Graduates. Simultaneously, I made significant contributions to the Israel Commercial (MM) market as a Lead SE, leveraging my technical expertise to drive sales and unmatched customer focus to ensure successful customer engagements.

★ Awarded Peak Performer Club FY18 As a Senior SE, I seamlessly transitioned into a role where I continued to fulfil the aforementioned responsibilities of solution consultant. In addition, I had the privilege of leading a high-performing team of three French SEs, spearheading relationships in the French market. Through collaborative leadership and a customer-centric approach, we successfully delivered exceptional results and solidified our position as trusted advisors to clients in France.

★ Awarded Top continental SE in EMEA for SMB• Facilitated successful and targeted discovery sessions and workshops, effectively identifying and addressing business challenges and issues.• Collaborated closely with business users to define, create, and implement solution prototypes and pilots, ensuring seamless management from start to finish.• Delivered compelling presentations, effectively communicating the business value of Salesforce's cloud-based application suite and platform to managers and executives across all levels.• Showcased innovative thinking, leveraging out-of-the-box approaches to create novel solutions.• Provided comprehensive and timely responses to RFPs/RFIs, covering product, technical, and security-related inquiries.• Actively contributed as a collaborative team player, fostering a culture of continuous learning and knowledge sharing.• Demonstrated exceptional expertise in integrating cloud applications with existing business systems and applications.• Successfully managed multiple customer engagements concurrently within a dynamic and fast-paced environment.

In this role, I leveraged my expertise in iObeya software, technical leadership, and training abilities to facilitate successful software deployments, enhance user adoption, and ensure customer satisfaction.• Conducted presentations, demonstrations, and training sessions for corporate French and international companies on iObeya software.• Acted as the technical lead for project deployments, whether on the customer's premises or on the Cloud.• Successfully handled software installation and configuration processes.• Digitized content by transitioning physical sticky notes to digital notes.• Provided comprehensive training to both users and administrators in both French and English languages.• Conducted training sessions for international partners and resellers.• Served as the primary technical and functional point of contact for customers.• Demonstrated proficiency in writing documentation.

In this role, I demonstrated strong coordination and leadership skills, effectively bringing together various teams to drive successful project outcomes. Additionally, I leveraged my pre-sales expertise to support international customers and played a key role in refining the business model for product sales.• Successfully coordinated various project stakeholders including developers, ergonomics & design specialists, web developers/integrators, quality assurance teams, and communication professionals.• Conducted product presentations through webinars and live presentations, effectively showcasing the features and benefits of the products.• Took on the role of project leader and content writer for the new website lab.kapit.fr, ensuring its successful development and launch.• Acted as pre-sales consultant for international customers, providing technical expertise and guidance to support their purchasing decisions.• Contributed to the redefinition of the business model for product sales, including pricing strategies, license types, and durations.• Served as the main point of contact for purchasers, providing them with crucial information and support regarding OEM licenses.

• Deployment of several Confluence Wiki platforms in Corporate companies: Société Générale (3 different wikis), Alstom (1 wiki), Evonik Rohmax (3 wikis), Saint Gobain (1 wiki)• Customer needs analysis, functional and technical specifications writing, Pre-Sales (quotations and proposals), technical installation and maintenance, functional and graphical integration, administrators and end-users training, technical and functional support