Stefanie Ritter Email and Phone Number

- Created, revised, and reviewed standard operating procedures supporting company process improvement initiatives.- Processed reverse Automated Clearinghouse (ACH) payments.- Performed all Accounts Receivable Specialist duties

- Managed the processing of physical check payments using a customized billing system.- Oversaw the posting of incoming ACH payments and electronic lockbox payments.- Conducted thorough research on unapplied cash to ensure accurate accounting.- Actively engaged with customers via email to swiftly resolve billing issues.- Addressed and resolved Payment Reconciliation Requests (PRRs) to resolve internal & external customer questions in a timely manner.- Proactively worked to handle overages and shortages on customer accounts.- Funded carriers twice a day, ensuring seamless operations.- Adhered to tight deadlines by uploading funding templates to CashPro.- Ensured timely and correct payment to customers by processing manual template adds and same day templates.- Provided comprehensive training to new hires on billing/funding & cash application processes.

- Oversaw 7-9 direct reports and worked with them daily to maintain a strong team to support billing processes.- Collaboratively assisted team to resolve account issues.- Provided comprehensive training to incoming billing department team members.- Conducted annual performance reviews, providing feedback and direction to maintain a quality team.- Processed credit/debit card payments in addition to physical check payments.- Provided specialized support to assist premier accounts.- Facilitated interdepartmental meetings with other supervisors to foster collaboration ensuring alignment and cooperation at a department level.- Processed chargebacks by reversing payments on customer accounts and recorded the reversal on the company’s financial ledger.- Tested new administrative and billing systems, providing crucial feedback for company process improvement initiatives.- Handled escalated calls from carriers & brokers to resolve any billing account issues. - Trained on new customized Salesforce & Zuora systems and passed lessons on to my team.

- Answered calls regarding billing questions or to process credit card payment over the phone.- Applied incoming payments to customer accounts in a timely and accurate manner.- Created and mailed outgoing invoices promptly.- Managed inventory of department supplies, restocking when necessary.- Provided support to the team by assisting with training and questions.- Played a key role in transitioning the company from a net 30 billing system to a pay in advance system.- Lead & participated in team building exercises.

Provided coverage for Truckstop.com affiliate in addition to primary job at Truckstop.com to support the company while they were hiring and training new team members.