Supporting the efficiency of Ardoch’s operations by providing high-quality support to the Ardoch Team and coordinating a range of operational functions effectively.

Sitting on a committee comprising around twenty-four members with a variety of skill sets and experience, including medical and allied health professionals, solicitors, pastoral care personnel and fellow lay members from a variety of backgrounds.Responsibilities:• Reviewing research project documentation and providing comment• Risk vs benefit consideration to the potential participants • Attending monthly meetings to participate in discussion regarding the merit of the… Show more Sitting on a committee comprising around twenty-four members with a variety of skill sets and experience, including medical and allied health professionals, solicitors, pastoral care personnel and fellow lay members from a variety of backgrounds.Responsibilities:• Reviewing research project documentation and providing comment• Risk vs benefit consideration to the potential participants • Attending monthly meetings to participate in discussion regarding the merit of the research projects Show less

Reporting directly to General Manager, ensured smooth running of facility (190 beds) encompassing high-volume administrative, office management and customer-facing functions. Responsibilities:• Produced and maintained daily rosters to ensure adequate resident/staff ratios• Contributed to implementation of policies and training for ever-changing COVID-19 requirements• Supported Human Resources and Payroll with confidential recruitment documents, following-up paperwork… Show more Reporting directly to General Manager, ensured smooth running of facility (190 beds) encompassing high-volume administrative, office management and customer-facing functions. Responsibilities:• Produced and maintained daily rosters to ensure adequate resident/staff ratios• Contributed to implementation of policies and training for ever-changing COVID-19 requirements• Supported Human Resources and Payroll with confidential recruitment documents, following-up paperwork requirements, new candidate orientation, staff training and timesheets• Coordinated all General Manager meetings, inviting and communicating with attendees, publishing agendas and taking and distributing meeting minutes• Entered, tracked and managed large volumes of data on document management system• Liaised with nursing staff, contractors, allied health professionals and government authorities• Performed reception duties, answering queries and reviewing and processing payments• Engaged with residents (many with advanced dementia) and next-of-kin through empathetic and understanding communications Achievements:• Suggested and implemented significant time-saving changes to rostering processes, including streamlining of communications, to improve productivity and team efficiency• Improved and aligned a cumbersome petty cash process across numerous sites in liaison with fellow Administration staff and finance teams, halving the time to process reimbursements• Proactively trained self to use a number of computer programmes (including PayGlobal, HumanForce, MANAD), despite receiving minimal formal training Show less

Supporting lawyers and partners in a range of administrative tasks, such as drafting letters, invoicing clients, filing documents into safe custody and explaining processes to clients where possible. Responsibilities:• Contacted clients to follow-up information required by lawyers to progress the clients’ matters• Performed reception duties, arranging meetings for clients and processing payments Key Achievements:• Put clients at ease through communications and… Show more Supporting lawyers and partners in a range of administrative tasks, such as drafting letters, invoicing clients, filing documents into safe custody and explaining processes to clients where possible. Responsibilities:• Contacted clients to follow-up information required by lawyers to progress the clients’ matters• Performed reception duties, arranging meetings for clients and processing payments Key Achievements:• Put clients at ease through communications and explaining processes in layman’s terms• Turned client documentation around in a timely manner to enable smooth progression of legal matters• Rapidly gained skills in technologies and legal database programmes with minimal supervision• Proactively took measures to streamline archiving of completed matters Show less

Maternity leave plus volunteer work for The Alfred Ethics Committee

Based at the Rockhampton regional office, which services employees working for employers with local head offices. Offered a full-time position after four months of being an agency employee.Responsibilities:• Made initial contact both face-to-face and by phone with employee and employer, confirming details received from head office and gathering any other pertinent details• Utilised injury timeframe templates and put in place basic management plans along with cost-estimates•… Show more Based at the Rockhampton regional office, which services employees working for employers with local head offices. Offered a full-time position after four months of being an agency employee.Responsibilities:• Made initial contact both face-to-face and by phone with employee and employer, confirming details received from head office and gathering any other pertinent details• Utilised injury timeframe templates and put in place basic management plans along with cost-estimates• Regularly liaised with all parties including medical specialists and allied health professionals to balance expectations, meet timeframes and keep costs down• Met targets for safe return to work, ensuring claimants were supported with rehabilitation and review of duties most suitable to them. Key Achievements:• Quickly learned intricate regulations and maintained management plans• Utilised previous understanding of medical industry and terminology to converse with medical specialists and allied health professionals; able to convey to claimants in easy to understand manner Show less

The Whitsunday franchise began trading in April 2007. It was run by three prominent real estate agents, specialising in project and residential sales, as well as property management for both residential and commercial properties. I was instrumental in the set-up and running of the business.• Instrumental in set-up of human resources and accounting end to end functions, including entire Quickbooks process• Developed thorough knowledge of legislative requirements, kept up-to-date… Show more The Whitsunday franchise began trading in April 2007. It was run by three prominent real estate agents, specialising in project and residential sales, as well as property management for both residential and commercial properties. I was instrumental in the set-up and running of the business.• Instrumental in set-up of human resources and accounting end to end functions, including entire Quickbooks process• Developed thorough knowledge of legislative requirements, kept up-to-date confidential files for audits and prepared employment contracts and personnel files Show less

Airlie Beach Physiotherapy was the only private Physiotherapy practice within Airlie Beach, servicing a wide selection of patients such as private, WorkCover and DVA.• Ensured smooth running of busy practice requiring highly developed problem-solving and multi-tasking capabilities• Streamlined accounts receivable process to run reliably and smoothly• Established contacts with private health funds to instigate higher rebate programmes

Australian subsidiary of Beiersdorf AG, operating in the medical device and cosmetic sectors. Well-known brands include Elastoplast and Nivea.• Prepared and completed applications for product listings and registration, liaised with regulatory government agencies such as TGA and reviewed company publications in line with legislation• Achieved initial barcoding advisory body accreditation and reaccreditation after preparing documents• Initiated use of an on-line system for… Show more Australian subsidiary of Beiersdorf AG, operating in the medical device and cosmetic sectors. Well-known brands include Elastoplast and Nivea.• Prepared and completed applications for product listings and registration, liaised with regulatory government agencies such as TGA and reviewed company publications in line with legislation• Achieved initial barcoding advisory body accreditation and reaccreditation after preparing documents• Initiated use of an on-line system for improved entering of applications• Provided advice and continuous briefing to marketing team on advertising compliance and requirements Show less