Stefan Bostan Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Handle escalated cases from the Support team with a high sense of urgency and ownership while keeping the customer appropriately informed of the investigation.Support customers by email, chat and phone with strong writing skills and excellent phone manner.Thoroughly understand, reproduce, document, and solve technical issues.Work closely with colleagues on a daily basis to help research and resolve the most complex customer issues.Help build and maintain technical and process documentation for our customers.

Bucharest, Romania

• Management of tickets (Incidents / Requests / Change / Problems) according to the performance indicators and SLA (Service Level Agreement) established at a process level • Responsible for the creation of work tickets/allocation of these ones/division on categories/their prioritization/monitoring/escalation/conclusion of these ones and obtaining of the feedback. • Managing phone calls received from the customer by the application of the rules and specific provisions communicated to process level • Solving the problems of a technical nature and following steps/stages for dealing with specific incidents reported at the level of process. • Compliance with all parameters and in compliance with the specifications communicated at the process level• Preparing MIS incident in accordance with the requirements. • Routing/ tracking tickets allocated in the system or with other PRG· proactive action with a view to the effective management of queue (T Queue Management).• Knowledge of ServiceNow ticketing tool.• Troubleshooting of Microsoft O365 support, reset PWD, mobile device management • Knowledge of Print services, Image Management, and Active directory• New technologies and typical applications, networks, Windows operating systems, and system integration including PC Hardware/Software: Ports, Settings, Control Panel, Services, Command Prompt, Drivers, UAC User, File & Folder Rights & Permissions Printers: Local, Network and Host Printer; Settings, Ports, Cables/Connections and Drivers Networking Fundamentals: TCP/IP, LAN/WAN, Routing/Switching, Firewalls/Proxies, VPN's Networking Concepts: File, Folder & Printer Sharing, UNC Paths

Bucharest, Romania

Bucharest, Romania

Tech Support with level of expertise in Printer and PC Hardware, Software and Networks. Create, adhere and enforce technical support policies, processes, and escalation paths in region as they relate to technical and provisioning issues. Serve as second level support for customers with technical support needs and perform remote diagnosis and problem resolution of technical inquiries from internal and external customers. GDS technologies and typical travel applications, networks, windows operating systems, and system integration including: PC Hardware/Software: Ports, Settings, Control Panel, Services, Command Prompt, Drivers, UAC User, File & Folder Rights & Permissions Printers: Local, Network and Host Printer; Settings, Ports, Cables/Connections and Drivers Networking Fundamentals: TCP/IP, LAN/WAN, Routing/Switching, Firewalls/Proxies, VPN's Networking Concepts: File, Folder & Printer Sharing, UNC Paths

Bucharest, Romania

Basel Area, Switzerland

Basel Area, Switzerland

Bucharest, Romania

;Meet and exceed guests' expectations and provide services they need;Answer incoming telephone calls, assist callers, take messages, provide information, make community referrals, and direct calls to staff members;Helping guests check in, providing them with keys to their room and showing them where their room is located

Public Finance And Fiscal Policy, Finance, General

Technology Of Information, Information Technology