Stefan Bulatovic Email & Phone Number

Australia

Program Administration: Returned to manage the daily operations of patient support programs, healthcare provider initiatives, and product logistics, ensuring consistent program delivery and performance.Program Improvement: Re-engaged with Programs Lead and Account Managers, applying past experience to identify areas for enhancement and drive process improvements.Customer Relationship Management: Continued to provide excellent customer service, reinforcing strong relationships with internal and external stakeholders.Enquiry Resolution: Once again took on the role of central point of contact for customer inquiries, ensuring thorough investigation and timely resolution.Pharmacovigilance: Recommitted to monitoring and reporting on drug safety, maintaining compliance with regulatory standards and prioritizing patient care.

Camperdown, New South Wales, Australia

Revenue Tracking: Monitored and tracked revenue associated with clinical trials, ensuring financial accuracy and transparency.Financial Analysis: Gathered, analysed, and interpreted financial data related to clinical trials, providing insights to support decision-making.Financial Controls & Optimization: Evaluated and enhanced financial controls and procedures, ensuring compliance and efficiency.Account Reconciliation: Resolved account discrepancies and conducted thorough account reconciliations to maintain financial accuracy.Clinical Trials Database Management: Managed and maintained clinical trials databases, ensuring the accuracy and integrity of data.Database Migration: Led the migration of existing clinical trials data to a centralized database, streamlining data management and improving accessibility.

North Sydney

Program Administration: Managed the day-to-day operations of patient support programs, healthcare provider initiatives, and product logistics, ensuring seamless execution and compliance.Program Improvement: Provided detailed feedback to Programs Lead and Account Managers, identifying areas for improvement and implementing solutions to enhance program efficiency.Customer Relationship Management: Delivered exceptional customer service to both internal and external stakeholders, fostering strong relationships and contributing to Zest’s reputation for reliability and excellence.Enquiry Resolution: Served as the primary point of contact for customer inquiries, coordinating investigations, and ensuring prompt and satisfactory resolutions.Pharmacovigilance: Monitored and reported on drug safety, adhering to regulatory requirements and maintaining high standards of patient care.

Tempe, Nsw

Sales Location Management: Served as a super user of Sales Location Management software, leveraging expertise to optimize department operations.Stock Availability Optimization: Improved stock availability in the Home Decoration department, propelling the store to the No. 1 position in global IKEA rankings for stock availability.Logistics Efficiency: Reduced logistical handling in the department, significantly enhancing efficiency and reducing the cost of stock replenishment.Workplace Culture: Fostered a positive workplace culture, contributing to high staff retention rates within the Home Decoration department.Sales Campaigns: Implemented successful sales campaigns, driving customer engagement and boosting sales performance.Stock Management: Managed stock levels by analyzing sales trends and availability, ensuring optimal inventory control.Visual Merchandising Coordination: Collaborated with the design team to enhance the visual appeal of the Home Decoration department.Customer Engagement: Actively engaged with customers, providing expert advice on home decoration solutions.Team Development: Led initiatives to drive team competency development, enhancing overall team performance.Product Analysis: Conducted product analysis to inform inventory decisions and improve sales outcomes.

Tempe, New South Wales, Australia

Goods Availability Management: Partnered with the commercial team to secure the highest possible goods availability, aligning with country-specific campaigns, the commercial calendar, and local store activities.Range Administration & Supply Coordination: Acted as the primary contact for range administration and supply-related queries, liaising between the store’s commercial team and the country’s Retail Supply Integration department.Range Management: Collaborated with the sales team to ensure timely and accurate range administration, identifying and addressing deviations in the range frame and parameters.Replenishment Support: Played a key role in the replenishment process by actively working on forecasting and ordering, in alignment with the commercial calendar.Range Change Process: Supported the commercial team during range changes by providing critical information on sales space parameters, expected sales start dates, and stock quantities.Inventory Management: Assisted the Goods Flow Manager with stock discrepancy analysis, contributing to effective inventory management.Operational Process Reporting: Produced detailed reports for the commercial and management teams on operational processes, including phasing in and out of products, managing overstock, and addressing non-central shortages.

Hobart

Guest Assistance: Provided exceptional service to guests, ensuring a welcoming and pleasant experience.Inquiries & Bookings: Managed incoming inquiries and efficiently handled bookings, ensuring accurate scheduling and customer satisfaction.Housekeeping Supervision: Supervised housekeeping staff, maintaining high standards of cleanliness and service quality.Cash Handling: Managed cash transactions, including payments and reconciliations, ensuring accuracy and adherence to financial procedures.

Reception Duties: Managed front desk operations, including greeting visitors, handling inquiries and directing clients to appropriate services.Client Database Management: Maintained and updated the ‘Connect’ client database, ensuring accurate and timely record-keeping.Program Implementation Support: Assisted in the implementation of training and community development programs, contributing to their successful execution.Client Assessment & Support: Conducted client assessments and provided support services, helping to address their needs and connect them with appropriate resources.

Bachelor Of Arts With Honours, Philosophy, Second Class Honours

Activities and Societies: Vice President of University of Tasmania Red Cross Society

Certificate Iv, Human Resources

Studied Human Resources at the Certificate IV level.