• Providing 1st & 2nd Level IT Support for Google Workspace applications, including Gmail, Calendar, Drive, Docs, etc.• Managing users in Active Directory, including creating, modifying, and deleting accounts, as well as assigning permissions.• Working with the ServiceNow ticketing system to receive and track inbound support requests, and to escalate complex issues to the appropriate team.• Providing end users with help with software use in verbal and written form, both remotely and on-site.• Creating and maintaining a knowledge base of frequently asked questions and solutions to common problems.• Providing on-site support and onboarding for new users.

• Solving technical and installation issues of household appliances• Resolving Customer Service Complaints & Conflict • Handling all written and verbal customer inquiries• Realization of surveys on the quality of service interventions

During my internship, I acquired the necessary technical skills to create mobile applications in C#/NET and Xamarin, which included a solid understanding of Object-Oriented Programming (OOP) and coding principles. With the guidance of my mentors and fellow interns, I gained practical experience through both independent and collaborative work, allowing me to contribute to a variety of successful projects.

Throughout my participation in the Information Technology Administrator Internship, I acquired knowledge on various topics such as The Physical Network, Securing TCP/IP, Advanced IP Networking, Managing the Network and core Azure concepts. While the program provided a foundational level of understanding, I remained motivated to further my learning and development beyond what was covered in the course. Additionally, I had the support of experienced mentors and lecturers who aided in my independent learning throughout the online program.