Stefan Dević Email & Phone Number

Novi Beograd, Serbia

• Providing 1st & 2nd Level IT Support for Google Workspace applications, including Gmail, Calendar, Drive, Docs, etc.
• Managing users in Active Directory, including creating, modifying, and deleting accounts, as well as assigning permissions.
• Working with the ServiceNow ticketing system to receive and track inbound support requests, and to escalate complex issues to the appropriate team.
• Providing end users with help with software use in verbal and written form, both remotely and on-site.
• Creating and maintaining a knowledge base of frequently asked questions and solutions to common problems.
• Providing on-site support and onboarding for new users.

Novi Sad, Vojvodina, Serbia

• Solving technical and installation issues of household appliances
• Resolving Customer Service Complaints & Conflict
• Handling all written and verbal customer inquiries
• Realization of surveys on the quality of service interventions

Novi Sad, Vojvodina, Serbia

During my internship, I acquired the necessary technical skills to create mobile applications in C#/NET and Xamarin, which included a solid understanding of Object-Oriented Programming (OOP) and coding principles. With the guidance of my mentors and fellow interns, I gained practical experience through both independent and collaborative work, allowing me.

Throughout my participation in the Information Technology Administrator Internship, I acquired knowledge on various topics such as The Physical Network, Securing TCP/IP, Advanced IP Networking, Managing the Network and core Azure concepts. While the program provided a foundational level of understanding, I remained motivated to further my learning and.