Stefan Dobner Email & Phone Number

As Managing Director of Customers at HSBC, I lead Customer Segments Value Propositions, Marketing, Customer Experience, CRM and Data & Analytics for the Retail & Wealth Management Division in Mexico. With over 20 years of experience in Retail Banking, I have a proven track record of delivering profitable growth, driving digital transformation and enhancing customer loyalty and satisfaction. My core competencies include P&L management, product development, financial and marketing strategy, risk-reward decision science, and data driven innovation. I am passionate leveraging data and analytics to create personalized and relevant customer propositions, optimize business processes and generate insights form better decision making. My mission is to empower teams, collaborate with cross-functional stakeholders and deliver value to our customers and shareholders.