Stefan-Dragos Morea Email and Phone Number

- Project Coordination: Managed the end-to-end service delivery for multiple projects, ensuring alignment with client expectations and contractual obligations.- Stakeholder Management: Engaged with senior stakeholders to gather requirements, provide updates, and address concerns to maintain high levels of customer satisfaction.- Risk Assessment: Conducted risk assessments and implemented mitigation strategies to minimize project risks and ensure compliance with security standards.- Process Improvement: Identified opportunities for process enhancements to improve service delivery efficiency and effectiveness.- Team Leadership: Led a team of service delivery professionals, providing guidance and support to achieve project goals.

- Incident Response Management: Directed the incident response process, ensuring timely and effective resolution of incidents and minimizing business impact.- Root Cause Analysis: Conducted thorough investigations of incidents to identify root causes and implement corrective actions to prevent recurrence.- Reporting and Documentation: Maintained detailed incident reports and documentation, providing insights and recommendations to senior management.- Cross-Functional Collaboration: Collaborated with IT, security, and business teams to address incidents and implement improvements.- Continuous Improvement: Developed and refined incident management processes to enhance response efficiency and effectiveness.

- Technical Support: Provided technical support for diverse IT issues, ensuring timely resolution and customer satisfaction.- Problem Solving: Diagnosed and resolved complex technical problems, collaborating with other teams as necessary.- Customer Interaction: Engaged with customers to understand their issues, provide updates, and ensure a positive support experience.- Knowledge Sharing: Created and maintained knowledge base articles to assist in troubleshooting common issues.- Feedback Implementation: Gathered customer feedback to identify areas for improvement in support services.

Compliance Management: Ensured organizational compliance with legal and regulatory requirements related to data protection and information security.Contract Negotiation: Negotiated and managed contracts with clients and vendors, ensuring the inclusion of appropriate clauses and protections.Risk Mitigation: Identified legal risks and implemented measures to mitigate those risks.Training and Awareness: Conducted training sessions to raise awareness of security policies and legal requirements among employees.

- Collaborated with other members on particular projects such as donations, policies and procedures.- Assisted the business in adherence with all various legal requirements.- Took crucial actions regarding legal matters and controversial issues.- Advised and ensured the business in adherence with the necessities of legislation involving data protection.- Prepared legal documents, Lease agreements, MOUs, Sale agreements and any legal documentation necessary for the business requirements.- Coordinated and monitored the administrative functions to make sure completion of work accurately and within established time frames.

Compliance Management: Ensured organizational compliance with legal and regulatory requirements related to data protection and information security.Contract Negotiation: Negotiated and managed contracts with clients and vendors, ensuring the inclusion of appropriate clauses and protections.Risk Mitigation: Identified legal risks and implemented measures to mitigate those risks.Training and Awareness: Conducted training sessions to raise awareness of security policies and legal requirements among employees.