Head Of Customer Experience Platforms
CurrentOwner of platforms, tools, way of working and supporting our markets in Telia group within Customer Experience, Management team
Dec 2023 - Present
AeroLeads people directory · profile
Stefan Edström Email & Phone Number
Experienced leader within Quality management. CX, VOC, Operation Excellence, Change management, Product- and platform management
at
Telia
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced leader within Quality management. CX, VOC, Operation Excellence, Change management, Product- and platform management
Location
Greater Stockholm Metropolitan Area, Sweden
Company size
Who is Stefan Edström? Overview
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Quick answer
Stefan Edström is listed as Experienced leader within Quality management. CX, VOC, Operation Excellence, Change management, Product- and platform management at Telia, a with 17686 employees, based in Greater Stockholm Metropolitan Area, Sweden. AeroLeads shows a matched LinkedIn profile for Stefan Edström.
Stefan Edström previously worked as Head of Customer Experience Platforms at Telia and Manager Voice Of The Customer and Digital Adoption at Telia. Stefan Edström holds Black Belt, Six Sigma from Sandholm Associates.
Company email context
Email format at Telia
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Telia
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Profile bio
About Stefan Edström
Professional Customer Experience Practitioner with focus on experience strategy, design and efficiency with a customer-centric and data-driven mindset. Platform ownership and Way of Working within a complexity landscape of tools and Platforms. By moving from a current situation to a desired state, we can create the best possible customer experience and efficiency by continuously working with improvements in all steps of the process and organization.
Current workplace
Stefan Edström's current company
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Telia
7 roles · 27 years
Stefan Edström work experience
A career timeline built from the work history available for this profile.
Manager Voice Of The Customer And Digital Adoption
Manager VoC, CX. Owner of platforms and tools and way of working within CX and VoC. Implementing new tools in all markets and decom of old systems and WoW. Member in MT.
Mar 2022 - Dec 2023
Quality Manager, At Bring
Quality management, change management, controlling, program office, customer journeys, CX, VoC, performance measurement, Six Sigma, Lean, member Nordic management team
Apr 2017 - Mar 2022
Nordic Quality & Customer Experience Specialist
Bring Express As
Quality controller, project manager, customer journeys, CX, KPI, performance measurement, quality costs, Six Sigma, Lean, member management team
2012 - Jan 2017
Business Developer
Bring Express As
Business Development, process improvement, project managment, Quality improvment, KPI, surveys
2007 - 2012
~5 yrs
Logistics
Self Employed
Process, quality, product - and business developer
2002 - 2007
~5 yrs
Operation Manager
Pickup
2000 - 2002
~2 yrs
Team & coworkers
Colleagues at Telia
Other employees you can reach at teliacompany.com. View company contacts for 17686 employees →
RE
Ron Eriksson
Colleague at TeliaGreater Stockholm Metropolitan Area, Sweden
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ST
Sami Thomasson
Colleague at TeliaFinland
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JP
Joni Paananen
Colleague at TeliaJyväskylä, Central Finland, Finland
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LZ
Liudmila Zakrevskaja
Colleague at TeliaAmsterdam, North Holland, Netherlands
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VZ
Vaiva Zigmantė
Colleague at TeliaLithuania
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JÖ
Jonas Österman
Colleague at TeliaGreater Stockholm Metropolitan Area, Sweden
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ML
Michael Larsen
Colleague at TeliaGreater Malmö Metropolitan Area, Sweden
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MS
Monica Sörbom
Colleague at TeliaGreater Stockholm Metropolitan Area, Sweden
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ME
Mauri Eronen
Colleague at TeliaKuopio, Northern Savonia, Finland
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EK
Elin Källström
Colleague at TeliaSundsvall Municipality, Västernorrland County, Sweden
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Ron Eriksson
Colleague at TeliaGreater Stockholm Metropolitan Area, Sweden
View →
ST
Sami Thomasson
Colleague at TeliaFinland
View →
JP
Joni Paananen
Colleague at TeliaJyväskylä, Central Finland, Finland
View →
LZ
Liudmila Zakrevskaja
Colleague at TeliaAmsterdam, North Holland, Netherlands
View →
VZ
Vaiva Zigmantė
Colleague at TeliaLithuania
View →
JÖ
Jonas Österman
Colleague at TeliaGreater Stockholm Metropolitan Area, Sweden
View →
ML
Michael Larsen
Colleague at TeliaGreater Malmö Metropolitan Area, Sweden
View →
MS
Monica Sörbom
Colleague at TeliaGreater Stockholm Metropolitan Area, Sweden
View →
ME
Mauri Eronen
Colleague at TeliaKuopio, Northern Savonia, Finland
View →
EK
Elin Källström
Colleague at TeliaSundsvall Municipality, Västernorrland County, Sweden
View →
7 education records
Stefan Edström education
Black Belt, Six Sigma
Sandholm Associates
Ul - Utvecklande Ledarskap
Försvaret
Quality Management, Strategic Master Black Belt, Quality, Customer Experience Management
Sandholm Associates
Lean Management
Jmaic
Leadershipand And Project Managment
Ifl Handelshögskolan
Leadership
Folkuniversitetet
Project Manager
Folkuniversitetet
FAQ
Frequently asked questions about Stefan Edström
Quick answers generated from the profile data available on this page.
What company does Stefan Edström work for?
Stefan Edström works for Telia.
What is Stefan Edström's role at Telia?
Stefan Edström is listed as Experienced leader within Quality management. CX, VOC, Operation Excellence, Change management, Product- and platform management at Telia.
Where is Stefan Edström based?
Stefan Edström is based in Greater Stockholm Metropolitan Area, Sweden while working with Telia.
What companies has Stefan Edström worked for?
Stefan Edström has worked for Telia, Bring Sverige, Bring Express As, Self Employed, and Pickup.
Who are Stefan Edström's colleagues at Telia?
Stefan Edström's colleagues at Telia include Ron Eriksson, Sami Thomasson, Joni Paananen, Liudmila Zakrevskaja, and Vaiva Zigmantė.
How can I contact Stefan Edström?
You can use AeroLeads to view verified contact signals for Stefan Edström at Telia, including work email, phone, and LinkedIn data when available.
What schools did Stefan Edström attend?
Stefan Edström holds Black Belt, Six Sigma from Sandholm Associates.
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