Stefan E. Email & Phone Number

Norfolk, Virginia, United States

While working as a contractor on the NMCI service desk I helped support the world’s largest intranet, consisting of over 400,000 computers and 800,000 users. Working with the NMCI network has honed my understanding of how systems and user accounts are managed in a large cooperate environment. While here I resolved a wide range of issues from server connectivity, DNS, proxy errors, fixed connectivity to printers, resolved smart card issues with Java and Citrix portal integration. My day-to-day work consisted of:●Create and manipulate tickets in HP service manager/remedy while escalating unresolvable tier 1 issues to the correct teams with proper impact and priority levels; While ensuring high-quality customer interactions, meeting or exceeding productivity and service agreements, and adhering to established Service Desk operating procedures●Remotely troubleshooting and resolve technical issues with unclassified Navy machines, while providing level two support for navy VIP Clients● Resolve, create, edit and document steps of Move, Add, Change request policies to ensure accurate request input and submission; including Create, modify and move users in Active Directory as well as manage change and correct file permissions on file servers.●Trained over 25 new agents in both active and passive shadowing, my trained agents were knowledgeable on policies and proper course of action; my new agents were able to document repairs performed in a repeatable fashion and were quickly given higher responsibilities than those of their peers further showing my understanding and familiarity with common issues.

Chesapeake, Virginia, United States

While at Target, my job responsibilities included advising customers in purchasing decisions as well as maximizing profit for the store. Target was a very team-driven environment; it was exciting having the opportunity to work with clients and other team members while showing off new products and services. While I was there, I delivered client education on aspects of technology in terms they can understand while they researched options both in-store and online.● Provided sales and user level support on computers, phones, and other electronics● Maintained sales floor/backroom cleanliness and organization● Managed inventory and processed orders that would push sales while following Sales Trends.● Worked closely with management in a team-oriented atmosphere to perform product demonstration and exhibition of new and exciting products/services● Provided customer service knowledgeably and cheerfully, I regularly received positive customer surveys and acknowledgment by management for my willingness to go above and beyond for the customer.

Chesapeake, Virginia, United States

While working in the Online Grocery department, I have been able to meet and exceed the expectations that were set for team members. My previous experience in each department of the store has allowed me to become one of the top performers. This position allowed me to help customers throughout the store as well as answering calls and promoting the services that we provide. A high-focus area of this position involved improving the store’s customer service ratings by using surveys. As a member of the OGP, my job duties include: ● Pick customers groceries and general merchandise● Receive, label, and stage customers Ship-to-Store items for pickup● Maintain 100-145 items/hour pick rate● Dispense and load customer grocery/pickup orders into their vehicles● Organize, sort, and prepare customers’ orders to provide quicker service ● Answer calls regarding grocery and Ship-to-Store items● Troubleshooting to solve shipping and receiving issues with Walmart corporate and customers

Chesapeake, Virginia, United States

During my time as a supervisor, I was able to implement new inventory management practices that increased item availability and improved sales. I was able to promote the Customer Value Program to reduce outdated products and improve donation quality. Using processes such as rolling dates, reviewing the previous week’s sales, and creating expected inventory requirements, I was able to boost sales on perishable items by keeping them available while limiting waste. Combining those techniques, I was able to bring extra revenue to the department and provide the freshest products to the customers. My job duties included: ● Manage day-to-day operations in fresh departments including meat, produce, bakery, and deli areas.● Direct 10-16 associates in new techniques and policies regarding inventory control, as well as proper food safety requirements.● Created & reviewed reports on product waste, donations, and item availability.

Chesapeake, Virginia, United States

● Traveled to multiple stores and assisted with day-to-day operations.● Trained, supervised, scheduled, and managed 16-33 associates in multiple locations.● Assemble and renovate aisles during business hours while being friendly and helpful to customers.● Planed and executed seasonal retail changes including modular, pricing, and floor plans.● Provided clear and concise direction for my associates while collaborating with corporate remodel managers.

Working at Walmart has strengthened my understanding of positive values in the workplace & has given me extensive training in customer service and sales. Many aspects of my occupation required a detail-oriented focus to complete the company’s mission. The positions I have held there provided me with the experience necessary to become a versatile associate that consistently strives for excellence in all positions held. ● Manage the profitability of the fresh departments by managing markdowns, expired products, and controllable expenses.● Maintained placing new products, overall stock, seasonality, and general presentation of the department.● Quickly and carefully moved product from stock room to sales floor.

Norfolk, Virginia, United States

While working at Harbor Freight I performed many different tasks while still falling under the title of retail sales associate. My duties included unloading trucks, stocking shelves, assisting customers, using the register, counting down tills at shift changes, and doing closing duties such as straightening shelves, cleaning the sales floor. While running the register I sold the most warranties and tool club memberships every month.● Handled money, checks, and payment cards at the register.● Responsible for data entry and updating customer information and preferences while on phone and in person.● Helped customers find items they were looking for as well as advising other products.● Applied extended service plans to applicable products.● Informed customers about in-store membership only sales and rewards.● Stocked store and straightened sales floor daily.● Train new associates in all aspects of the job.

Chesapeake, Virginia, United States

I spent my time at MRO Computers & Astronomy learning how a small business operates its commercial service contracts and how they kept repeat customers with excellent customer service and personalized solutions. While learning the ropes of how the business operated. I was set in charge of building refurbished computers while training other interns in all aspects of personal computer building and repairs. Throughout my time at the company, I learned to utilize dozens of programs and tools to perform in-depth and specific tasks while keeping on task and on time with the customers’ demands in mind at all steps of the process.● Checked computers in for routine service and emergency repairs.● Ordered parts and software through business accounts.● Checked customers out with the use of QuickBooks billing services.● Built and loaded custom order computers for clients, including gaming and file storage servers.● Built refurbished computers out of old stock and used components.● Worked with multiple utilities to remove viruses from heavily infected computers.● Repaired corrupted operating systems for business clients including data recovery.● Repaired damaged laptops including disassembly and upgrades.● Used basic command-line utilities to diagnose and repair network connectivity issues.● Provided excellent customer service while on home and business service calls.

Chesapeake, Virginia, United States

While at Set in Stone, I worked with natural stone and manufactured stone fabrication. As an employee, we were required to always have a professional demeanor while representing the company both in the shop and on-site. The most important part of the job was the interaction with the customers and presenting them with a quality product with personalized attention to detail. While working this job I was fortunate enough to learn all the skills and techniques required to do all aspects of home remodeling and maintenance. My skills include but are not limited to tiling floors, backsplashes, and tub surrounds, working with granite, laminate, natural stone, and manufactured countertops, installing and repairing carpentry as well as mild electrical and plumbing work● Cut, sand, polish, and fabricate natural stone and manufactured stone countertops, floors, backsplash, etc.● Meet with customers at showrooms and describe services and products to meet their needs.● Install fabricated products in customer’s homes and businesses with care. This involved making house calls for measurements, quotes, installs, and repairs.● Install countertops involving removal of old tops, leveling cabinets, installing trim all while maintaining a clean and friendly atmosphere.● Promote different choices in accessories and granite care services after installs in “Care Packages”.

Hampton, Virginia, United States

I spent a month interning for the City of Hampton’s IT department to help supplement a staff shortage. I oversaw the creation of base images for workstations using Norton Ghost and distributing the images to workstations for various city departments. I performed the tasks assigned with little or no supervision and ahead of schedule. During my remaining time, I helped monitor servers using Microsoft Server Manager and provided technical support for end-users by email, phone, and in-person visits.● Built several versions of deployable Norton Ghost images and deployed them to various workstations. ● Configured network settings and policies for new machines to incorporate into the existing corporate network.● Deployed new assets while training end-users and technical support personnel on optimization and equipment use.● Configured printers, various applications, and mapped appropriate network drives as well as configure permissions per operational/user requirements.● Performed basic troubleshooting of peripheral devices and networking issues.● Maintained IT asset inventory, conducting testing, and preventive maintenance as well as working with vendors to troubleshoot and resolve issues with smartphones, PCs, and printers.● Manage user accounts in Active Directory and manage email accounts on Exchange servers while integrating blackberry email services on mobile devices.