Stefan Gilzene Email & Phone Number

Toronto, ON, CA

Guelph, Ontario, Canada

Calgary/Toronto/Ottawa, Canada

- Transition business and residential customers servers from physical on-premises infrastructure to cloud via virtualization, while also designed and installed cloud technologies through thoughtful design and implementation that addresses growing needs, while also scoped- Work with new businesses to scope design, configure and deployed cloud solutions from.

Toronto, Ontario, Canada

- Scoping, and configuring all infrastructure, while providing support to other departments such as the Network team, the Server infrastructure team, and the Applications team Internally and externally.- Creating SOW’s for projects to be implemented with SMB, and the Enterprise, and executing the job based on those SOW’s SLA’s and strict timelines

Calgary, Alberta, Canada

- Deploy and assist with large scale (remote and on-premises) maintenance of critical infrastructure, while providing support to other departments such as the Network team, the Server infrastructure team, and the Applications team- Architecting a network management solution to monitor the uptime and downtime of the company’s network equipment to give.

Calgary, Alberta, Canada

- Modernized the organizations data center and converted their legacy Nortel to Microsoft Teams and designed IT security protocols to allow the company to switch to a work from home structure and improve their overall agility - Configured a robust call center with Microsoft Teams to be allow them to be the central call center for affected Albertans to get.

Calgary, Alberta, Canada

- Install, configure, and manage the company’s on-premises network infrastructure, which includes designing and implementing a robust wireless solution plan to give coverage to a 2700 square foot warehouse and office space- Configured a robust data protection process by enabling and enforcing their MFA security standard, and workstation encryption.

Calgary

- Enhanced the end-user experience via software testing and deployment, and utilizing remote management practices ensuring end users were able to keep working in office and remote - Provided subject matter advise to senior manager as a committee member on the IT Service Management Incident/Change control board to ensure changes going through were tracked.

Calgary, Canada Area

- Provided recommendations to management on how to implement a standardize device repair process to reduce impact on the customer, and reduce the time delays- Prepared and implemented a disaster recovery plan for the corporate network which brought it back online by repairing computer hardware, providing hot swapped machines when needed, processed warranty.

Calgary, Canada Area

- Provided customer service as the first point of contact by receiving inbound calls from customers experience technical disruptions with their digital services and device- Managed incident escalation and drive towards to end-user satisfaction by scheduling and dispatching service technicians to business and residential locations if remote troubleshooting.