As Brand Advisor I manage a team of elite customer success representatives that oversee and report to high level clientele on their various Digital Marketing campaigns. I also hold the relationship with our various Brands and Partners ensuring the best experience possible while strategizing with them on best practices to help their business grow online.I organized new standard operating procedures to ensure a better customer experience by helping mitigate miscommunication internally. I… Show more As Brand Advisor I manage a team of elite customer success representatives that oversee and report to high level clientele on their various Digital Marketing campaigns. I also hold the relationship with our various Brands and Partners ensuring the best experience possible while strategizing with them on best practices to help their business grow online.I organized new standard operating procedures to ensure a better customer experience by helping mitigate miscommunication internally. I also facilitated a change in the way we report vs fulfill for our clientele ensuring my team doesn't experience burnout. Show less

As Director of Accounts, I managed increased customer experience (CX) through strong relationship management, training, and operational strategies. My account partners’ executive teams were my direct contacts; I sought to earn and maintain their trust throughout our digital marketing reseller / white label relationships.▶️RELATIONSHIP MANAGEMENTI oversaw partners, vendors, and client business. My KPIs were revenue growth, new client acquisition, client retention, sales team… Show more As Director of Accounts, I managed increased customer experience (CX) through strong relationship management, training, and operational strategies. My account partners’ executive teams were my direct contacts; I sought to earn and maintain their trust throughout our digital marketing reseller / white label relationships.▶️RELATIONSHIP MANAGEMENTI oversaw partners, vendors, and client business. My KPIs were revenue growth, new client acquisition, client retention, sales team training, partner performance, and executive engagement strategies.▶️REVENUE AND PERFORMANCE GOALSOverall, I increased monthly recurring revenues (MRR / subscription revenues) by 5 figures per month. I trained our partners’ teams to understand and implement techniques to sell, upsell, and cross-sell, overall capturing customer wallet share in competitive digital marketing and advertising spaces.▶️CUSTOMER MANAGEMENTI followed our customer and our partners throughout their customer journeys. I regularly reached out to each one to offer guidance on ways to maximize our relationship. I also led customer retention, regularly influencing 30%+ at- risk digital marketing and advertising clients to stay, helping them to see the value of our relationship.▶️OPERATIONS MANAGEMENTFinally, I interfaced among our internal departments to guide smooth operations, which helped our customer base believe in our business capability. By instituting Salesforce as the “source of truth” capturing all customer data, contract renewal dates, and payments, we had our company’s first up-to-the-minute, accurate customer data, benefitting sales, accounting, finance, marketing, and our executive teams.Of note, with these crucial customer relationship management (CRM) data points, I partnered with our accounting team on a variety of accounts receivable (AR) and billing issues; together we identified delinquent accounts and ways to recover overdue customer payments. Show less

I held Partner Growth Manager and Sales Support / Partner Trainer positions simultaneously, which gave me a broad view of our digital marketing solutions across a range of customers (resellers whose sales teams sold our white labeled digital marketing services to their companies’ national and global client bases).▶️PARTNERSHIP MANAGEMENTI worked with our partners to build rock-solid marketing strategies for our partners to use to sell digital marketing subscriptions into their… Show more I held Partner Growth Manager and Sales Support / Partner Trainer positions simultaneously, which gave me a broad view of our digital marketing solutions across a range of customers (resellers whose sales teams sold our white labeled digital marketing services to their companies’ national and global client bases).▶️PARTNERSHIP MANAGEMENTI worked with our partners to build rock-solid marketing strategies for our partners to use to sell digital marketing subscriptions into their customer base. In fact, my training (onsite visits and virtual) increased their monthly recurring revenue (MRR).▶️MONTHLY RECURRING REVENUE GROWTHAs a result, our subscription sales revenue accelerated as well, especially as my training protocols increased their individual and team sales conversion rate by as much as 16 points and their monthly revenues by 5 figures. Show less

While attending school full time, I served customers via email and chat.

For Samsung products, I managed the mobile department across 25 mobile device stores. As a sales and marketing manager, I built rapport with customers, assisted in sales, performed demos, and trained partners on new devices.

I sold Dish Network TV, various internet provider options, and home security to clientele throughout the US. Within 9 months I rose to the top 10 / 150 for sales.