Stefan Hay Email & Phone Number

Sydney, Australia

Sydney, Australia

Worked alongside manager of stand-alone clearance store for all Factory X brands with budget in excess of $400,000, daily team of 1-3 casuals. Awarded bonuses for achieving all store monthly budgets and holding position of top-earning Dangerfield clearance outlet Australia-wide. Returned to work as Stylist (October 2018 – December 2018) after a six month stay in England.

Sydney, Australia

Offered manager role based on past sales history with the company, and trusted with $150,000 budget. In charge of daily operations for six months as a single employee, overseeing a complete store relocation and refit within Myer department store. Increased store’s weekly profits by $1000.

Sydney, Australia

Worked while studying full-time at university. Daily store operations, manual restocking, extensive product knowledge, excellent customer service, cash handling and banking duties. Performed as Acting Manager on numerous occasions: setting daily tasks, managing casual employees, organising store transfers and weekly visual merchandising.

Manchester, United Kingdom

Specialised 1-2-1 customer interaction, including expert knowledge of extensive rose catalogue. Daily restocking and weekly visual merchandising of products, including Christmas setup and themed displays throughout the year. Ambassador at Tatton Flower Show in 2014 and 2015, interfacing with the public regarding the Fryer's brand, including sale of merchandise.

Sydney, Australia

Extensive training in customer service and cash handling skills. Entrusted with opening and closing of stores on Sundays, as well as managing a team of employees as the person in charge. Experience balancing task delegation with maintaining positive team morale. Familiarity overcoming objections for greatest levels of customer satisfaction. Received recognition for outstanding customer connection and sales at The Just Group brand awards in 2010 and 2011.

Sydney, Australia

Introduction to customer service sector. Formation of strong work ethic centred on punctuality, reliability and integrity. Received pay rise in January 2008 for dedication and positive attitude to work. Experience both working alone (self-managing) and as part of a team.

Bachelor'S Degree, Psychological Science, Distinction

Achieved five High Distinction grades and thirteen Distinction grades earned out of 24 Psychology, Counselling and Communication Skills.

International Baccalaureate, 94.20 (University Admissions Index)

Received Meritorious Awards for English, Psychology, French and Maths, as well as a majority of A grades for achievement. Awarded Gold.