Manage a team of engineers across the Asia Pacific region responsible for providing advanced technical support for Mitel products and applications in Asia Pacific region.

Test Responsibility for Systems Integration of a new platform for a mobile carrier voicemail system, based on SIP connectivity. Involving both planning, detailed design and hands on testing.

Provide customers with pre/post technical sales/support for NMS Communications/Sun Microsystems and Avaya (IP Office) equipment in both Enterprise and Telco systems. Understand developed applications like Speech Recognition, Text-To-Speech, Fax Services, Interactive Voice Response(IVR) and Voice Over IP (VOIP) software and hardware. I would provide technical assistance to promote sales for the above products and services. Arrange customer demonstrations for seminars, exhibitions or just… Show more Provide customers with pre/post technical sales/support for NMS Communications/Sun Microsystems and Avaya (IP Office) equipment in both Enterprise and Telco systems. Understand developed applications like Speech Recognition, Text-To-Speech, Fax Services, Interactive Voice Response(IVR) and Voice Over IP (VOIP) software and hardware. I would provide technical assistance to promote sales for the above products and services. Arrange customer demonstrations for seminars, exhibitions or just customer trials. Investigate customer enquiries/complaints and recommend solutions. Participate in preparations of proposals. Integrate and test hardware, software into solutions platforms. Responsible for interface to test houses and approvals within Australia/New Zealand. Hagemeyer Communications portfolio include Avaya’s Voice Over IP solution (IP Office), different computer telephony boards with different signalling systems interfaces, i.e. SS7, ISDN and media streaming (IP). Show less

Provide Senior Support on Ericsson Enterprise Solutions, like core PABX products, Call Centre products, Voicemail etc. Be the point of contact for Damovo Australia’s GCC(Global Competency Centre), which provides pre/post support for the whole of the Asia/Pacific region.

Design and implement complexed network solutions with Ericsson’s Enterprise solutions, also partly do high level support on its software/hardware.

Worked as systems specialist for Ericsson PABX on a long-term overseas contract in New Zealand. Involved in fault locating, isolation and software patching.

Designing real-time software for Ericsson’s PABX MD110. This consisted of design and testing of new features in the software, and software block responsibility for DPNSS/APNSS signalling interfaces. Project management and responsibility of Ericsson’s software sustaining department.