General experiences: Infrastructure Life Cycle Management (Planning, Roadmap, Built and Run), Leading and coordinating various projects for different SAP Releases (Maintenances, SAP Release upgrades, OAC),Technical Provider Management (7.31 BW/BI, 3.x/4.x Business Objects), Coordination and aligning SAP Service related changes with involved partners, Architecture, development and GoLive support (BI/BW, HANA), Ensuring Risk and Quality for Changes, Implementation and maintenance of necessary methods/standards and systems/tools for SAP environment, Focus on SAP Service over the complete Infrastructure Layer, Consult & support questions regarding SAP related architecture topics, Ensuring support and knowledge transfer to follow the IS support processes (Demand, Incident- and Change Management), Project management, International cooperation, Working in virtual teams, Technical training and mentorship, Escalation management, Single point of contact for customers.Technical experiences: SAP Basis, Various SAP systems - Installation/Configuration/Administration, System and client copies (ABAP/Java), EHP Upgrades to ECC, Implementation of SP/SPS, Plugin installation/upgrade, Backup/Restore and recovery implementation, Oracle Administration/Upgrades (10g/11g), Trace analysis (Oracle/ABAP/Java), Troubleshooting and administration in various SAP systems (ECC 6.0, BW 7.0, SAP Netweaver, Hana, ERP/CRM,... )