Awarded Project of the Year within all of Wipro.• Achieved my primary goal at DOJ of bringing stability, unity and autonomy, allowing my team to excel.• Delivered client acclaimed record-breaking results 3 quarter closes in a row.• Successfully transitioned entire Turkish market AP operations from client with my direct involvement inhiring, process transfer, training, and sustained coaching.• Successfully led my team through our client’s management change by structuring our process to the newdynamic and reevaluating standards and priorities.• Lead my team to successfully adopt several high impact changes across our operational tools withfundamental changes in reporting, general ledger, disputes, forecasting.• Successfully handled all attrition cases and process expansion. Independently handled interviews, hiring 7new team members. Managed employee wellbeing and coached operational performance.• Leveraged my experience and education to bring high conflict resolution skills to my role and mitigate anyinternal disputes, provide clear alignment and maintain stability within my team.• Guided operational excellence through active monitoring, corrective measures, deadline abidance, coachingof collector’s actions and periodical quality control audits.• I fostered a cohesive, inclusive team culture and built an environment where responsibility is met with trustand each of the 18 team members can be their authentic selves in our pursuit of results.• Successful month-on-month achievement of KPI’s.

Primary contact and escalation point between Client, Sales, Risk Management, AP Collections, AccountsReceivable, Purchasing, and Legal.• Actively engaged with ERP tools during deal negotiations, price quoting, approvals, credit checks, anddelivery.• In-depth financial understanding of the order-to-cash process with exposure from deal creation to delivery.• Managed inter-departmental efforts developing strong mediation, collaborative and problem-solvingabilities.• Client centricity by navigated client specific unique complexities in the order-to-cash process.

Led the onboarding process for new clients using a consultative approach.• Achieved outstanding results, contributing to the office’s growth and success.• Promoted to second team leader after demonstrating leadership abilities by facilitating onboarding of newhires, leading trainings, monitoring performance.• Developed strong online sales skills, adept at handling client objections by building trust.• Showcased coaching abilities within the team and responsibility by directly overseeing portfolioinvestments.