Stefan Li Email & Phone Number

中国 浙江省 杭州

中国 浙江省 杭州

1. Playing department head role as senior operation mananger2. Oversee over 100 lotus flash charge daily operation3. Deliver luxury charging services to target clients by setting up ultimate consumer experience journey, service framework4. Be responsible for charge station revenue, cost control

中国 江苏省 苏州

Job Responsibilities1. Be responsible to Guest experience, lead the team member to host the VIPs, maintain great guest relation, obtain the key touch point of guest journey as the opportunity to improve guest satisfaction and increase consumer loyalty. 2. Provide butler services to Villa guests 3. Restructure the department to meet business needs, to sharp.

China Shanghai

• Plan and organise Content Management System (CMS) global con-calls, participate in tasks assigned, speaking on behalf of Greater China’s needs and requirements
• Responsible for developing and updating CMS and OBSM training materials in bilingual for Greater China ensruing accuracy and key stakeholder sign-off.
• Conduct Standards process and systems training as well as any ad-hoc training to new users when needed.
• Lead development work and supervise brand standards data onto CMS within assigned timeframes.
• Organise brand standards meetings or workshops i.e. regularly Regional Standards Committee meetings and follow-up as appropriate, cross-brands standards workshops.
• Responsible for standards reviewing and translation.

中国 上海

• Be responsible for Front Office daily operation
• Le Club Champion
• Welcome Program Champion
• Lead as example, to create Consu Main Story and make guest feel welcome
• Rebuild the team and reduce the turn over rate at reasonable range

Nanjing

• Be responsible for Front Office daily operation
• Le Club Champion, Successfully complete all Le Club KPI
• Welcome Program Champion
• A.C.D.C. Champion
• Set positive sample for Pullman connectors，got much praised by guests
• Being consistently contributed to VOG Score improvement

Nanjing

• Assist FOM to complete hotel pre-opening tasks
• Be responsible for Front Desk/ Welcomer/Executive lounge operation

Pre open hotel, draft FO training plan, Assist FOM to design Reception and Club IC counter, In the Know program, Pre-Open Club InterContinental, Up selling program, Unique Guest experience. Work better together to create great InterContinental guest love.

中国 福建 福州

Be responsible for Front office daily operation, Conduct relative training for each Front office members, Help Hotel to Max room revenue. Cost controller of Front office. Participate Succession plan and orgernize training. Keep smooth conmunication with other department. Deal with serious complain. Maintain service quality. Complete any other tasks.

Wuxi, Jiangsu, China

Assist FOM to pre-open Executive Floor, Lead Executive floor team to provide excellent services to executive floor guests. Conduct section training for team member, be responsible for executive lounge daily operation, control executive lounge costs and participate monthly P&L meeting, Keep good realtionship with executive floor guests.

Wuxi, Jiangsu, China

Satisfy Executive floor guest by fufill their requests, so as to make their stay to be delightful. Participate related training to make myself to be more professional.