Stefan Lippert Email & Phone Number

Germany

Frankfurt Rhine-Main Metropolitan Area

Frankfurt Am Main Area, Germany

• Create, present and implement business strategies and guidelines for all customer segments and revenue streams with the aim to achieve the highest possible revenue between the two hotels.
• Further optimize occupancy and rate levels for guest rooms, meeting rooms and all outlets with a coordinated marketing approach, cross-selling strategy and continuous analysis of business trends.
• Align the commercial strategy to follow local, regional and global guidelines and company rules.
• Create, verify and review the monthly revenue forecasts and annual budgets.
• Analyse the state of the local market, trends and special events to comment on weekly market share.
• Control all expenses of the commercial team including salaries, cost of sales and marketing, and operational expenses. Monthly P&L review and analysis of expenses and revenues.

Watford, Großbritannien

• Maximise rooms revenue and market share for a portfolio of 3 hotels (~60 Mio EUR rooms revenue).
• Continuously monitor most vital KPI’s. Develop, present and implement corrective actions for each property to ensure KPI targets can be exceeded.
• Manage selling rates and rooms inventory for each property for group and transient bookings using various types of software (IDeas RMS, OnQ Rates and Inventory).
• Ensure rate parity, blackout dates and allocated inventory across all systems.
• Plan and lead weekly focus meetings with each hotel team to verify existing strategies, agree on adjustments and develop new revenue-generating actions for all customer segments.
• Daily review of rates and selling strategies for each hotel based on current demand.

Vienna, Austria

• Responsible for up to 20 employees for Front Desk, Concierge, Operator, Guest Relations, Executive Lounge and the Night Team.
• Control all departmental expenses and report developments during the monthly P&L meeting.
• Implement, maintain, eliminate or adjust global brand service standards effecting the Front Desk.
• Select, hire, train and further develop each employee and trainee.
• Create the departmental working schedule for all shifts as well as the holiday planning.
• Ensure the departmental goals were reached including quality (customer feedback), loyalty (customer loyalty program enrolments) and upselling.

Zurich, Switzerland

• Run the night shift at the Front Office and supervise one night auditor.
• Maximise rooms revenue by achieving a sell-out of the property.
• Relocate guests in case of overbooking and handle all administrative tasks involved.
• Day-end-closing of the property management system, create and verify reports for finance,management and other departments
• Responsible for all safety and security matters during the night. Handle all relevant incidents andcommunicate outcome and actions to the day shift.

Bad Homburg, Germany

• Check-In and Check-Out of hotel guests using „Fidelio/Opera“.
• Collect, handle and forward positive and negative guest feedback.
• Pro-active sales of other hotel services, gift vouchers, outlet reservations etc.
• Post room and event-charges and create invoices.
• Work all shifts at the Front Desk (Early, Late, Night)

Bad Harzburg, Lower Saxony, Germany

• Check-In and Check-Out of hotel guests using „Fidelio/Opera“.
• Collect, handle and forward positive and negative guest feedback.
• Pro-active sales of other hotel services, gift vouchers, outlet reservations etc.
• Post room and event-charges and create invoices.
• Work all shifts at the Front Desk (Early, Late, Night)

Goslar, Lower Saxony, Germany

Bad Harzburg, Lower Saxony, Germany

Bachelor Of Arts - Ba, Business Administration And Management, General

State-Certified Hotel Administration Expert, Hotel/Motel Administration/Management, 1.8

The 2-year program covered all aspects the management of a hotel from general management skills to human resources and a module on how to.