• I'm accountable for the whole lifecycle (plan, build, deploy, run, phase out) of Robert Bosch's IT solutions. • Managing customer requirements and communication with the business team in optimizing the solution (technically, commercially) and in regard to standardization.• Integration of the IT products and services which benefit the solutions in the customer’s system landscape.• I'm accountable for all commercial aspects of the Robert Bosch's IT solution (e.g. planned vs. actual… Show more • I'm accountable for the whole lifecycle (plan, build, deploy, run, phase out) of Robert Bosch's IT solutions. • Managing customer requirements and communication with the business team in optimizing the solution (technically, commercially) and in regard to standardization.• Integration of the IT products and services which benefit the solutions in the customer’s system landscape.• I'm accountable for all commercial aspects of the Robert Bosch's IT solution (e.g. planned vs. actual budget, charging for project activities, alignment with stakeholders).• Analyzing and communicating KPIs (incl. service level targets for solutions and affiliated products and services, customer satisfaction and benchmarking). Show less

• Configuration and setup of PaaS solutions produced by company.• Providing technical support to clients during the process of product delivery and service integration, taking care that the number of new platforms and its services delivered is in tune with the defined goals.• Developing Centili platform features in collaboration with the team for the software and product development, with an aim of improving the quality of our products.• Monitoring currently active international… Show more • Configuration and setup of PaaS solutions produced by company.• Providing technical support to clients during the process of product delivery and service integration, taking care that the number of new platforms and its services delivered is in tune with the defined goals.• Developing Centili platform features in collaboration with the team for the software and product development, with an aim of improving the quality of our products.• Monitoring currently active international payment services and relevant communication channels towards both MNO`s and Merchants.• Setting services in the Dashboard and Partner Panel.• Creating PaaS delivery scope of work plans together with respective goals to meet delivery deadlines. Show less

• This role requires managing the team and providing technical softwaresupport for premium clients with hybrid cloud solution, hosted (SaaS) or on-premise(12 IP Management Software’s).• Working closely to support the Software Support Consultants, Product and Sales teamon problem solving in regards of intellectual property (patent lifecycle, trademarks, trade secrets, industrial design). Role includes the triage of all incidents logged as well, determining the priority… Show more • This role requires managing the team and providing technical softwaresupport for premium clients with hybrid cloud solution, hosted (SaaS) or on-premise(12 IP Management Software’s).• Working closely to support the Software Support Consultants, Product and Sales teamon problem solving in regards of intellectual property (patent lifecycle, trademarks, trade secrets, industrial design). Role includes the triage of all incidents logged as well, determining the priority levels of all calls and incoming tickets. Also, setting clear team goals and KPIs and interviewing potential employees.• Main channels of communication are MS Teams, Salesforce, Outlook, and as per clients request it can be done by phone. Show less

• Provided technical support for higher-level tickets for partners and managed accounts of ReCharge Recurring Billing within the agreed SLA. This role includes API Endpoint Monitoring and testing for clients' needs, data analytics, creating reports through Excel spreadsheets and pulling the data from the database using the SQL queries as well.• Communicating and growing relationships with Sales team, merchants, agencies, and tech partners. All bugs and issues were tracked… Show more • Provided technical support for higher-level tickets for partners and managed accounts of ReCharge Recurring Billing within the agreed SLA. This role includes API Endpoint Monitoring and testing for clients' needs, data analytics, creating reports through Excel spreadsheets and pulling the data from the database using the SQL queries as well.• Communicating and growing relationships with Sales team, merchants, agencies, and tech partners. All bugs and issues were tracked through Atlassian Jira/Zendesk.• Main channels of communication were Slack, Gmail, Zendesk, Jira and Zoom. Show less

• Providing technical support and arranging documentation for sea freight carriers.• Working through RT ticketing system and SALOG.• Preparing source data for computer entry by compiling and sorting information.• Verifying routing details of different vessels.• Maintains data entry requirements by following data program techniques and procedures.

• Provided technical support for Walmart stores in the US territory within the agreed SLA.• 1st level troubleshooting of back-office hardware (computers, printers, thin clients, card readers) and forwarding necessary escalations.• Main channels of communication are MS Teams, Salesforce, Outlook and phone.

• Sales and distribution of various products, mainly home appliances .• Identify prospective customers by using business directories, follow leads from existing clients, and attend trade shows and conferences.• Contacting new and existing customers to discuss their needs and to explain how specific products and services can meet these needs.• Helping customers to select products based on the their needs, product specifications, and regulations• Emphasize product features… Show more • Sales and distribution of various products, mainly home appliances .• Identify prospective customers by using business directories, follow leads from existing clients, and attend trade shows and conferences.• Contacting new and existing customers to discuss their needs and to explain how specific products and services can meet these needs.• Helping customers to select products based on the their needs, product specifications, and regulations• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.• Prepare sales contracts and submit orders for processing. Show less