Atm Incident Management Agent
Providing customers with a single point of accountability, while acting as contact for operational and management concerns within the ATM network.- Providing quality support with a high degree of customer service and timeliness- Taking ownership of service requests from customers and ensuring timely and satisfactory resolution of the problem- Acting as single point of contact for financial customers with incident management services- Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity- Resolving and responding to customer questions in a timely manner in accordance with current standards