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I am a passionate and hyper-conscious digital-first banking executive with over 25 years of experience, including management of transformation programs, corporate and strategy development, digital product & services development, business service operations, platform and experience management.Currently Chief Product Officer and member of the executive board responsible for the Product Management for Cards & Services, Digital Channels & Solutions as well as Marketing by ensuring Business Development, Experience & Service Design and Delivery along key Journeys at Viseca. My key tasks include, among other things: Driving forward the digitalization of the company and the further development of card payments and beyond as well as value-added services provided through digital channels and solutions for banks, private and corporate clients as well as related open finance partners.Previously, as a digital banking pioneer, my passion and work have always been for the digital banking excellence of UBS. As the former Head of Digital Banking, I finally managed as Product Crew Lead the Digital Banking Platform and Digital Security, and was leading the respective "Products" Chapter as part of the agile delivery organization. My responsibilities at that time include product & service management and implementation of the digital strategy and business transformation plans to further develop the digital-first banking platform with related security solutions, enabling shared services and cross-functional frameworks and foundational platform capabilities for simplified and secured digital products and client servicing across regions, client needs and segments for Private & Corporate Banking as well as Global Wealth Management. From 2010 till 2014, in addition to my role as Head E-Banking also responsible for the development and maintenance of web-based front office application environment for advisors and call agents at UBS. Since my Commercial Banking Apprenticeship at Citibank N.A. (1993) with a strong belief in digital transformation of financial industry.
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Chief Product Officer (Produktleiter)Viseca Mar 2024 - PresentZürich, Ch -
Crew Product Lead Digital Banking PlatformUbs Oct 2021 - Feb 2024Zurich, ChKey Role & Responsibilities- Creating an environment of continuous improvement, enabling the product development teams (~90 FTE) to deliver successfully and focused on relevant performance on delivery the digital-first banking platform and related sharedservices allowing for a seamless integration of client-facing digital product and self-services along client needs- Ensure clients have a high-quality product experience and convert client needs into delighting digital banking experience and product owners and senior leads handles end-to-end the product life cycle management. including creation, iteration, and refinement in close alignment with design leads.- Developing crew OKRs and contributing to the shared goals and targets of quarterly business reviewsKey Achievements- End-to end life cycle management and maintenance of solutions, products and programs and digital business strategies incl. proposals for innovation, improvements of digital experience and operational process enhancements- Clear product vision and strategy linked to objectives and key results -
Crew Product Lead Digital SecurityUbs Oct 2021 - Feb 2024Zurich, ChKey Role & Responsibilities- Co-develop a clear client-facing security strategy with the product owner, roadmap covering the full product lifecycle including decommissioning, version and infrastructure upgrades for all product development teams (~85 FTE) along key building blocks of the digital security suite and aligns it with the stream leads and crew technical lead.- Ensure compliance of the product developments with risk, security policies and architecture standards by supporting regular audit requests/activities and is accountable that evidences for adherence/compliance are available and up-to-date.- Drive new products and product changes iteratively along market trends, quality standards from a technical, nonfunctional requirements and cost efficiency perspective.Key Achievements- Spearheading the creation of digital security product suite by building on strong and globally unified online security solutions (e.g. UBS Access App, Risk Detection System) and the new generation of internet infrastructure zone- Clear product vision and strategy linked to objectives and key results
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Chapter Lead “Products” Digital BankingUbs Oct 2021 - Feb 2024Zurich, ChKey Role & Responsibilities- Contributing and coordinating product manager expertise for the management, maintenance and control of client-facing solutions, digital banking and related security products, programs or strategy, throughout its entire life cycle, assuming end-to-end oversight- Line managing and supporting product and program managers (10 FTE) of the chapter to empower members from agile development teams by helping them to grow their skills and gain experience- Suggesting how chapter members are allocated into agile product developments teams by managing or contributing specialist knowledge during all phases of digital product development and leading on people management processes like recruitment and professional development in adherence to principles of good supervisionKey Achievements- Establishment of a lean and strong product management team, which ensures the management and support of digital products and services from a client-focused end-to-end view in successful and interdisciplinary cooperation with other specialists in the agile delivery organization.
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Head Digital BankingUbs Apr 2014 - Oct 2021Zurich, ChKey Role & Responsibilities:- Definition and drive of service strategy, management and development of the unit and related project and products managers responsible for digital banking channels and related security solutions with underlying core banking systems (e.g. client entitlement & contract management)- Providing leadership and management of entire product, program and investment strategies of a Digital-first Banking ecosystem- Ensures that digital banking channels and development strategy meet client's need across segments by assessing their requirements and anticipating solutions- Understanding the marketplace trends and competition, and ensure the ability to anticipate developments and provide innovative services and continuous platform improvementsKey Achievements:- Leading character in the development of UBS being recognized as the Swiss Digital Leader with introduction of new ebanking platform incl. personal financial assistant awarded with Master of Swiss Web 2014 as a truly exceptional result- Invention, development and engineering of digital security concept and related UBS solutions (e.g. Access App, behavioral biometrics, CiFi malware detection, security alerts), see www.ubs.com/security
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Head Clients & Advisors PortalUbs Jul 2009 - Mar 2014Zurich, ChKey Role & Responsibilities:- Product Management and development of Online Services such as UBS e-banking, UBS Connect, UBS Mobiles Services and the Client Advisor Portal (aka CAWB).- Business support in the implementation of a multi-channel strategy and integrated access to segment-specific offerings within a framework that emphasizes a unified user experience.Key Achievements:- Implementation of UBS Connect as former leading digital banking solution along the special needs of professional clients (e.g. financial intermediaries and institutional clients)- Originator of Client Advisory workbench implementation incl. the elaboration of the concept for advisory vs. client homes with needed enhancements for special needs in servicing Corporate Clients and Financial Intermediaries
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Senior Product & Project Manager - E-Banking & Shared Online SolutionsUbs Dec 2001 - Jun 2009Zurich, ChKey Role & Responsibilities:- Managing all aspects of a project and related technical products and solutions, which includes planning, execution, timing, quality, costs and early identification of potential issues and inter-dependencies to solutions and tools for front staff (e.g. Client Advisors, Call Agents)- Managing of the project staff directly, or a team as part of a matrix organization, ensuring efficient use of resources- Identification of stakeholders and clients, evaluation of their interests and establishment of effective communication channels with themKey Achievements:- Implementation of New Internet Authentication and Customer-Single-Sign-On solutions (e.g. Access Card & safe certificate solution) within the investment program of Advisory & Client Environment- Introduction of first fully transactional and secured UBS e-banking via PDAs and WAP (aka UBS Mobile Services) worldwide, incl. wireless certificate solution based on a smart card for first dual-chip mobile phones, e.g. Nokia 6310.- Promotion to Head of Client Workbenches in 2009 after the successful implementation and introduction of entirely redesigned UBS e-banking platform incl. functional next generation enhancements in 2006
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Internet Informationsmanagement - Entwicklung WebinformationssystemElsener-Klima Ag / Albis-Technik Ag 1999 - 2001- Bestimmung der Strategie und des Einsatzbereiches sowie die Definition der Anspruchsgruppen und deren Informationsbedarf- Erstellung Projektkonzept und konzeptionelles Systemdesign- Visuelle, graphische Gestaltung und Programmierung des Internetportals als Werbeplattform- Betrieb, Wartung und Auswertung der Nutzung
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Manager Operations & Services - Business Support UnitCiti 1996 - 1998New York, New York, UsKey Role/Responsibilities:- Credit and Securities; ensuring institutional clients funds availability for credit facilities to cover outgoing payments, fund transfers and securities transactions- Corporate actions; ensuring correct customer information, payment settlements and events execution- Identification, management and remediation of risks arising within area of responsibility and changes on related processes and proceduresKey Achievements:- Ownership and implementation of enhanced and automated solutions for the Swiss Frances Settlement Process (SFSP) incl. physical shares
Stefan P. Brunner Skills
Stefan P. Brunner Education Details
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Zhaw School Of Management And LawSpecialization In Business Information Technology
Frequently Asked Questions about Stefan P. Brunner
What company does Stefan P. Brunner work for?
Stefan P. Brunner works for Viseca
What is Stefan P. Brunner's role at the current company?
Stefan P. Brunner's current role is Redefining card payments and beyond as CPO.
What is Stefan P. Brunner's email address?
Stefan P. Brunner's email address is st****@****ubs.com
What is Stefan P. Brunner's direct phone number?
Stefan P. Brunner's direct phone number is +121288*****
What schools did Stefan P. Brunner attend?
Stefan P. Brunner attended Zhaw School Of Management And Law.
What skills is Stefan P. Brunner known for?
Stefan P. Brunner has skills like Strategische Planung, Kundendienst, Forschung, E Business, Web Entwicklung, Bankwesen, Programmmanagement, Produktentwicklung, Sicherheit, Projektplanung, Prozessverbesserung, Projektmanagement.
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