Strategic Planning and Execution:Collaborating with fellow co-founders to develop and execute strategic plans for peak season solutions.Determine optimal hiring strategies, whether per task or long-term, to meet client needs efficiently.Team Leadership and Management:Providing leadership and guidance to the Sigma Source team, ensuring efficient coordination and service delivery.Overseeing hiring processes and personnel management to maintain a talented and motivated workforce.Operational Oversight:Monitoring and managing the operational aspects of peak season solutions, including move coordination and client engagement.Ensuring that scheduling and video survey processes are conducted seamlessly to enhance the client experience.Proactively identifying and addressing challenges that arise during peak seasons, including coordination issues and staffing shortages.Making data-driven decisions to optimize processes and improve service delivery.Quality Assurance and Client Satisfaction:Upholding high standards of quality and professionalism in all client interactions and service delivery processes.Implementing measures to measure client satisfaction and address any concerns or issues promptly.Business Development and Growth:Identifying opportunities for business expansion and growth, both during peak seasons and throughout the year.Exploring innovative solutions to meet evolving client needs and industry trends.Financial Management:Collaborating on financial planning and budget allocation to ensure the effective utilization of resources.Monitoring financial performance and identifying opportunities for cost optimization and revenue growth.In summary, as a Co-Founder of Sigma Source, my role encompasses strategic leadership, operational oversight, client relationship management, and team leadership to ensure the successful delivery of peak season solutions in the moving industry and the continued growth and success of the organization.

Key responsibilities:Oversee audits to identify areas of inconsistency and help to focus training on areas of greatest need,Monitor individual and team performance and identify trends,Prepare reports on the above information and communicate the insights of these reports to the broader business by proposing solutions,Build and implement individual and team improvement plans,Suggest training, build material, and execute training,Identifying causes and patterns of escalations to reduce the volume of escalations over time,Work cross-functionally with Product and Dev and address Ops, partner, and customer needs, ideas, and areas of improvement,Working on improving and modifying Saas and CRM products with the Product, Dev, and ops,Set KPIs, support with OKRs, and monitor and improve processes and performances to meet those.Achievements: Identified weak spots, and developed and performed training and team and individual improvement programs, resulting in a 28% reduction in escalations and 44% reduced burn rate.Established and conducted improvement plans, collaborating cross-functionally with Operations andProduct and Dev teams, leading to a 28% decrease in customer escalations.Collaborated directly with the customers and with internal teams and supply chain partners, leading a high-performing team that elevated TrustPilot customer satisfaction from 2.2 to 4.8.

Key responsibilities:Oversee customer escalations and coordinate resolution efforts with key stakeholders by working cross-functionally,Identifying causes and patterns of escalations to reduce the volume of escalations over time,Prepared reports on the above information and reported the insights,Setting OKRs and KPIs based on data collected,Proactively working with all reps. and teams internally to prevent escalations, analyze processes and executions during the entire cycle, identify potential causes of escalations, and address them,Organizing training and meetings internally and externally to reduce the volume of escalations and quality increase,Weekly reports of NPS, Online reviews, and Margin of error.Achievements:Supervised and resolved customer escalations, collaborating with customers and partners for effective issue resolution, contributing to an increase in NPS score from 45 to 80.

Key responsibilities:Manage moves and coordinate resolution efforts with key stakeholders by working cross-functionally,Crossfunctional work with the customers and partners/agents,Pricing and shipment fulfillment,Logistics and Dispatch,Scheduling and Team management,Setting Key Performance Indicators,Onboarding and onboarding training executions.Achievements:Streamlined and executed seamless moves for 50+ customers per month while coordinating cross-functional resolution efforts, resulting in a 25% reduction in customer support issues and escalations and increased customer satisfaction ratings by 15%.

This role provided me with a unique opportunity to combine my passion for retail with the challenges and rewards of working in a new country. Navigating diverse markets, understanding cultural intricacies, and contributing to the growth of a global brand enriched my professional journey, shaping me into a versatile and adaptive retail professional.I am proud to have been part of the team that successfully introduced and established the Lidl brand in Serbia. This experience has not only enhanced my skills but has also instilled in me a profound appreciation for the dynamic nature of the retail industry on a global scale.

Key responsibilities:Cold Calling and conducting Demos for Video Survey CRM/Saas product,Managing clients and upselling scheduling tools and website widgets,Training and supporting clients to retain clients, improving products, and expanding business,Cross-functional work with the Product and Dev. teams to address clients' needs and monitor execution,Setting Key Performance Indicators and working on Data collection as a goal to grow and/or client retention.Achievements:Fulfilled 100+ cold calls per week, delivering engaging demos to prospects, resulting in a 25% increase in conversion rate and $300k in new annual recurring revenue.Achieved a 25% increase in sales through effective client relationship management.Collaborated with Product and Dev teams, resulting in improvement in product features resulting inan average of 5 additional widgets built on partners' websites per month.Number 2 salesman in the first year with the highest number of 12 new clients in one month.

USA work and travel program

Former Assistant Professor in the field of Soil and Water Resources Protection and Conservation, with a focus on safeguarding and preserving these essential natural resources. Engaged in various responsibilities such as supporting course development, conducting research, and mentoring students in the pursuit of knowledge and expertise in soil and water conservation practices. Demonstrated commitment to advancing environmental sustainability through academic instruction and collaborative research endeavors.