Provide technical support to end users, mainly Incentive Compensation Management and Analytics solutions. Also responsible for good state of customers' hosted solutions.Field customer calls and resolve issues within SLA. Achieved through product knowledge and excellent troubleshooting skills, liaising with Services and Engineering teams when necessary. Record and document findings and fixes.Ability to adapt, learn new skills quickly and communicate effectively are essential.Unix, SQL (mainly Oracle), Data Analysis and MicroStrategy skills used every day.Applications are coded in Java generally running in Apache Tomcat with ActiveMQ on Linux servers. Configuration and customer data is stored on Oracle DB. Customer reporting facilities are either inbuilt or dashboards provided by MicroStrategy Reporting Suite (v9.2).

Provide regular and ad-hoc reports, mainly to Buying & Merchandising department. With IT & Business partners, capture and communicate complex requirements. Deliver required solutions, working through full project life-cycle.Analyse data issues and proactively monitor systems and data. Provide for reporting requirements. Enhance quality of reporting and automate delivery. Implement Manthan-ARC Customer Analytics solution. Overall involvement in IT department including Support and out-of-hours callout.Skills: iSeries, Island Pacific Merchandising tools (SQL Viewpoint), itim Retail Suite, SQL Server (SSRS), Requirements analysis and design.

Data migration analysis on DRIVE project. Analyse original source-data platform to find source elements and decide on transformation required before loading on to new database. Provide data-mapping documents.

Support for strategic and legacy systems delivering call & customer data in both Corporate and Retail data-warehouse databases. Mostly self-served via Business Objects and used throughout the Vodafone Business for campaigning, revenue forecasting and retail performance management. Proactive service improvement, maintenance and management of applications. Undertake complex reactive problem solving activities and deploy production fixes for system failures to bring the service back online within SLA.Skills: Ab Initio, Datastage, Teradata DB tools and utilities, Business Objects, Oracle 9, PL/SQL, Unix, korn shell, Pro*C, Problem Analysis, Swift Solution Design & Execution, Communication.

Application Support for all business systems (excluding web), specialising in support of Business Intelligence

Principal Analyst on several Data Warehouse unlock projects, including Purchase Orders unlock. Data Analysis, and ETL design and development through to Teradata database star schema, for Business Objects reporting.

Application Support, mainly mainframe Stock Inventory systems built with Ideal Datacom