Stefan S. Email & Phone Number

United States

San Diego

Provided support for 10,000 employees, performing software troubleshooting using remote control tools, and basic account administration following security verification policies. -Documented all issues using Remedy and Service Now ticket systems, escalating when necessary. -Unlocked and reset passwords for various network accounts utilizing: Microsoft’s.

Thousand Oaks, CA

Provided support for 600 onsite and 200 offsite employees at the company headquarters, resolving hardware and software problems and performing routine network account administration. -Supported Apple iPhones including ordering, service activation, and troubleshootingProvided training and guidance to new IT employees on policies, technical procedures, and.

Van Nuys, CA

Provided multi-tier assistance and network administration for all company employees as the lead technician. Coordinated all primary help desk functions including ticket prioritization, project management, and SLA guidelines. -Created Active Directory & Exchange accounts for new users. Administered network share rights, login scripts, mailbox size limits.

Sellersville, PA

Site lead responsible for ensuring efficient support of all corporate employees, laboratories, and manufacturing areas. Served as the first point of contact for all directives from IT management. As the lead support technician I acted as an escalation point for all issues from lower levels of IT support. -Supported over 500 company employees working with.

Piscataway, NJ

Provided IT support as a senior level specialist for company executives, in-house employees, and field personnel. Primary responsibilities included project management, hardware/software technical support, and client-side network troubleshooting. Directed various projects to successful completion within budget and timeframe. Documented customer interactions.

Piscataway, NJ

Provided IT support for the North American corporate headquarters. Assisted company executives, 800 on-site, and 200 remote employees, requiring a quick and effective response to their issues. -Helped make department #1 in global IT customer satisfaction. -Troubleshot all hardware and software issues related to Toshiba and HP laptops and desktops. Replaced.

Princeton, NJ

Supported the World Wide corporate headquarters including company CEO and Vice-President. Provided fast and efficient help to over 180 employees for all hardware, software, network issues. -HP and Compaq computer support, in addition to client-side network and printing issues. -Administrative tasks included password resets for Active Directory and Exchange.