Researched, analyzed and resolved customers' problems and inquiries to provide quality customer assistanceAssisted in monitoring the volume of inbound call traffic and distributed calls based on staff availabilityHandled inbound customer calls with the intent of providing customer satisfaction regarding personal accountsPlaced outbound calls as needed to obtain information and provided solutions to the customersAppropriately documented each phone callResponded in a timely manner to customer inquiries

Completed statistical reportsUpdated work ordersCovered/Filled-in for dispatchers during shift vacancies and performed all duties that were assigned to the various shiftsMonitored off-site radio on a daily basisDownloaded pictures from daily investigations into the photo fileMaintained and retrieved files/recordsMaintained filing system for investigators, hotshots, and dispatchersCreated, researched and updated 311 service requests Entered work orders for 311 investigators and hotshotsManaged expenditures to accompany budget goals by forecasting, budget development, planning and expenditures Composed, edited, and typed correspondence and reportsPerformed backup and other duties as required and assigned