Cluster General Manager of sister resorts – The OBP Resort and TBV Resort – two 4-Star luxury resorts (comprising of about 150 villas and more than 100 staffI lead by example in ensuring staff provide guests an exquisite ‘home away from home’ Thai holiday experience.

I oversaw resort operations, budget management, security measures, administrative duties, reservations, and purchasing for a historic and luxurious 75-room grand hotel with medical clinic and approximately 65 staffKey Achievements• Delivered a 40% increase in revenue through the implementation of a sales-driven marketing strategy• Generated considerable cost savings by restructuring HR assets and improving operating systems• Greatly improved guests’ resort experience by conducting staff training programs that influenced resort work teams to be proactive and do their best in providing exceptional customer service to guests• Planned, implemented and project managed a USD$4M resort renovation and fire safety initiative

In this Area Supervisor-type role, I effectively controlled the non-educational administrative functions (including pre-opening phases) of 7 international schools based in UAE and operated by GEMS Education, a world leading provider of K12 private educationI demonstrated skilful collaborative and team management abilities while liaising with multiple cross-functional teams consisting of approximately 100 internal personnel and 200 external contractors and education stakeholdersKey Achievements• Schools consistently achieved ‘Outstanding’ Knowledge and Human Development Authority (KHDA) ratings from 2012 to 2014• Successfully facilitated the opening of 2 new Abu Dhabi schools in 2013

Key player in successful launch of a uniquely opulent, Moroccan-themed 5-Star luxury resort offering high standard accommodation on the Gulf of ThailandI interviewed, recruited and on-boarded staff teams consisting mainly of local workersImplemented training programs that influenced positive employee behaviour and focused on the delivery of exceptional guest service and staff attentivenessKey Achievements• Maintained a high employee retention rate over a 2-year period• Highest average room rates in Hua Hin area – an acknowledgement of Resort’s favourable international reputation

I was the General Manager of the Panviman Chiang Mai Spa Resort. The 5 star resort with it's 35 rooms and villas plus a 12,000 sqm Spa is nestled high up the hills, in Maerim north-west of Chiang Mai. Our Panorama restaurant is with 900 m above sea level one of the highest in Chiang Mai.

I have been the Resident Manager and managed the day to day operations of this small luxury resort and report direct to the owners.I supervised a team of around 50 staff.I have been there during the pre-opening and opening period.