Stefan Theuma Email & Phone Number

Malta

- Processing client payments using various payment methods and currencies.- Serving as the primary point of contact with bank partners for payment escalations.- Addressing payment queries raised by Customer Service and Xace teams.- Ensuring the payment release queue is well­-maintained and up-to-­date across diverse systems.- Monitoring of information requests, adhering strictly to SLAs.- Collaborating with the Lead Payment Analyst, Compliance Team, Transaction Monitoring… Show more - Processing client payments using various payment methods and currencies.- Serving as the primary point of contact with bank partners for payment escalations.- Addressing payment queries raised by Customer Service and Xace teams.- Ensuring the payment release queue is well­-maintained and up-to-­date across diverse systems.- Monitoring of information requests, adhering strictly to SLAs.- Collaborating with the Lead Payment Analyst, Compliance Team, Transaction Monitoring Managers and MLRO for client payments.- Assisting in establishing necessary payment processes.- Contributing to the creation and analysis of payment reports to aid the transactionmonitoring team, offering insights and recommendations for enhancing payment processing activities. Show less

Malta

- Assisting in processing client payments accurately and in a timely manner, ensuring that all payments are in-line with company policies and procedures. - Conducting open-source checks, investigating payments, and making use of transaction monitoring tools as necessary. - Collaborating with other departments to ensure seamless payment processing & communicating with team members to resolve any issues that may arise. - Investigating and resolving payment issues, identifying… Show more - Assisting in processing client payments accurately and in a timely manner, ensuring that all payments are in-line with company policies and procedures. - Conducting open-source checks, investigating payments, and making use of transaction monitoring tools as necessary. - Collaborating with other departments to ensure seamless payment processing & communicating with team members to resolve any issues that may arise. - Investigating and resolving payment issues, identifying any discrepancies and taking appropriate action to address them. - Serving as the main point of contact for escalations and documentation requests related to transaction monitoring. - Liaising with banking partners for payment issues and queries. Communicating effectively to ensure that issues are resolved in a timely manner. - Ensuring that all payment processing activities are documented accurately and in accordance with the company's policies and procedures. - Assisting with keeping the payments knowledge base up to date with relevant information, ensuring that team members have access to the information they need to perform their jobs effectively. - Assisting in the creation and analysis of payment reports to help the transaction monitoring team, providing insights and recommendations to improve the payment processing activities.- Providing exceptional customer service to clients, addressing inquiries and concerns promptly and professionally. Show less

Malta

- Providing our users with an outstanding customer experience.- Providing excellent customer service via our in-app live chat, email and ticketing system. - Administering the customer on-boarding and set up process. - Collaborating with other teams internationally (such as Compliance, Business Development and Finance teams) to tackle any customer issues. - Offering Ideas and initiative to improve the customer journey and on-boarding process.

Malta

-Handling up to 4 chats at a time.-Outbound/Inbound Calls & Callbacks.-Handling tickets via email. -Working hand-in-hand with various departments to resolve customer queries.

Luqa, Malta

Employed under Aviation Online, the sister company of Centrecom. Physical representation of Alitalia inside the airport booth as well as online representation of other airlines such as AirMalta. (emails, telephone calls, social media advertising)

Luqa, Malta

On behalf of Appletree recruitment, I was assigned the role of a receptionist at Vodafone Skyparks offices on a definite contract. My duties included handling company mail & stationery, as well as issuing manifests for deliveries of phones or other technological equipment.I also performed general duties such as responding to emails & telephone queries, assigning meeting rooms for the staff and record-keeping of everybody that came through the top floor.

Bulebel