Stefan Altieri Email & Phone Number

Porto Alegre Area, Brazil

- Plans, manages, and is responsible for the timely provision of the scope of service in the required time, quality and cost.- Responsible for the specialist content as well as the technical and operational concept.Advises and supports the Service Delivery Manager (SDM) with regard to commissioning and cost optimizing.- Plans and develops efficiency improvement measures in consultation with the SDM and is responsible for implementing them in Delivery.- Takes over the service chain from the transformation phase to the operating phase and controls the involved production units via the Operations Managers (OPM).- Bears overall responsibility for the end-to-end quality of the service chains provided by T-Systems staff, partners, and suppliers.- Creates cost and service transparency for the individual services of the service chains.- Acts as the operational interface for contracted service delivery for the SDM.- In support of the SDM, acts as the on-site operational contact directly to the customer.- Is responsible for the completeness and quality of data in the Asset and Configuration Management of the service chain.- Accountable for incident, problem, change, asset and configuration management for commissioned services.

Porto Alegre Area, Brazil

Responsible for Delivery to Customer Souza Cruz Owns customer operational relationship:develops & nurtures to excellent customersatisfaction Grows understanding of customer at local &country level to analyze delivery requirements &contribute to customer strategic business plan Contact for operational & tactical issuesrepresenting delivery of all services (allfunctions) to the customer: manages performancemetrics, reporting, escalation & communication Manages cost target commitments for all servicedelivery requirements implementing &monitoring expense control Ensures performance goals are met for all inscope services across all towers: identifying &analyzing gaps & implementing corrective actionplans Ability to effectively and proactively managerisk for low risk projects Supports AST & all delivery organizations totimely, cost effective delivery of SLArequirements identifying & recommendingoptimization while managing scope, resources &coordination Contributes to account service delivery plan. Identifies incremental revenue opportunities Assures compliance with HP and customer’s HR,PR, legal, financial, ethics and governmentrelated policies, strategies, and processes

Monitor the demands of the sites, directing and assisting in setting priorities, targets and SLA compliance (provided in the contract);Assists the Field Support (FS), track and manage items in accordance with the scope of the project.Suggest actions and enable continuous improvement in service delivery;Inform the Coordinator FS through performance reports and activities, drives and "Status" item of the scope, general and sites;Inform weekly through statistical data, all instances of and demand for equipment under their responsibility, citing quantitative and qualitative data as well as the routing of activities adopted, followed by preventive actions.Develop and validate operational processes and procedures and also the implementation and improvement of already implemented.Focal logistical decision-making on issues of feasibility of actions to be deployed on customer demands.Receive and catalog all items that are purchased new scope which are beyond the scope of activities.Organize transfer processes and the scope of items being returned, keeping the local store them in perfect order for use;Ensure consistency of the database inventory, through constant updating of the data (operating procedure);Validate the organization of space to store items in the scope and manage processes through the transfer of equipment;Monitor the inventory of items of scope (ensure the safety of equipment and distribution of licenses and their information to the beginning of the controls is the responsibility of Souza Cruz/BAT);Control of spare parts;Request transport items of scope between the sites, where required (transportation costs / equipment insurance are the responsibility of Souza Cruz/BAT);Check the input and output items of scope, as well as its inventory;Make the filing of all documents relating to the purchase, lease, loan or transporting items of scope.Assist in the planning of preventive actions;

Porto Alegre Area, Brazil

Client Face

Plans, identifies, controls, directs and audits the CIs in the CMDB instance and / or ESL (Enterprise System List)• Monitor and resolve unauthorized changes in CIs in the CMDB instance and / or ESL• Ensures consistency and integrity of the CMDB and / or ESL with the physical environment through verification and auditing• Effective support the use of the CMDB and / or ESL for other groups and processes.• Produce reports CMDB metrics and / or ESL and review themi. Reports by Customer• Participate in the evolution of the process of Change Managementi. Participation in CAB Meeting and conference reports sent weekly consolidated Change, after termination of the CAB Meeting)• Implement the Configuration Management Plan• Implement the CMDB and / or ESL and the types of access privileges defined in the Configuration Management Plan• Participate in automation and continuous process improvements

Coordinator SupportSupport VIPAdministration of IT by Customers: Policia Civil, Brigada Militar, CORSAN, Palácio da Policia, Presidios, DETRAN, SUSEPE, and others Government Institutions.

People Management, Leadership And Coaching, People

Postgraduate Studies

Network, It

Graduation

Systems Analyst, It

Graduation