🌟 Stefan Bruns Email & Phone Number

Singapore

Bangkok, Bangkok City, Th

🌟 Meet your travel expert with exceptional communication skills, in-depth Thailand destination knowledge, and proven strong leadership! Get ready to embark on extraordinary journeys and experience unparalleled service as we explore the Land of Smiles together! ✨

I support companies in the tourism and hospitality industry to optimise their sales and marketing strategy, I work with my clients to develop concepts to automate existing processes to increase efficiency. I conduct sales training courses for the sales forces.

Bangkok, Th

Deliver leadership and direction for strategic planning, operational excellence, quality customer service, and team leadership, ensuring sustainable business growth. Enjoy working with over 175 staff members across Bangkok, Koh Samui, Phuket, Khao Lak, and Krabi. Streamline end-to-end operations by rolling out best practices. Identify competency-gap issues and execute training sessions for staff members to improve communication with agents. Develop and deploy SOPs for sales and operation departments, ensuring adherence to regulatory requirements.● Created a working environment characterised by mutual respect, taking responsibility, providing excellent service to clients, and giving team members opportunities to improve their skills. Led and supported cross-functional teams, exceeding sales, marketing, and administration objectives.● Leveraged substantial industry exposure to lead the communication with decision-makers of key agents.● Boosted sales channel's productivity and operational efficiency through practical training tools.● Met customer satisfaction by aligning the new product development process with end-user requirements.● Maintained strict compliance with health and safety standards through regular evaluation with suppliers.

Bangkok, Bangkok, Th

Directed a wide range of functions, including social media management, strategic planning, marketing material creation, and customer service. Built, improved, and maintained the organization's online presence by restructuring social media based on an effective strategic action plan.● Boosted customer engagement and generated new sales leads by developing creative marketing material, including brochures for 11 countries.● Triggered significant increase in market share by devising customer-centric group product strategy for MICE, Leisure, and Cruise markets.● Recognized as a subject matter expert; aligned 'Optional Tours' product strategy with consumer preferences.

Wallisellen, Zürich, Ch

Managed high-volume portfolio of private clients; maximized customer satisfaction levels by proactively addressing queries and resolving complex complaints. Ensured clients' positive travel experience by presenting tailor-made, bespoke travel proposals in response to customers' requirements. Established positive work relations with Tourasia's other destination management companies across the South-East Asia region.● Commended by executives for exceptional performance, securing over a 7 % increase in profitability annually.● Guaranteed seamless running of operations by creating cost-effective budgets.● Increased traffic on the website and improved brand awareness by building a new website with a reformed format, booking tools for clients, and user-friendliness.

Männedorf, Ch

Managed the ‘Retail Operations Support’ team, primarily evaluating, then setting up new retail stores by forecasting the expected product order, hiring staff, and providing relevant visual merchandising. Implemented a retail calendar system whereby certain promotions were displayed in accordance with the particular season of the year, plus corresponding visual merchandising activities in the retail stores. Responsibility for the supply and stock management of retail stores across Switzerland, Scandinavia and Eastern Europe, planning ahead and reducing the possibility of a shortage of inventory. Organised training courses for the sales consultants and contributed in the ‘Train-the-Trainer’ courses for the Swarovski Sales Force, giving advice and guidance where necessary. Controlled the evaluation of mystery shopping reports and participated in performance assessments across each retail store, identifying where improvements could be made.

Master Of Business Administration - Mba, Global Business

Betriebswirtschafter Hf, Business Administration And Management, General

Eidg. Kaufmännischer Angestellter, Commercial Apprenticeship

Financial Investments