Stefan Duga Email & Phone Number

Croton, Ohio, United States

Chautauqua, New York, United States

Chautauqua, Ny

I manage day to day Ticketing Operations overseeing a seasonal staff from 20-30 Sales & Support Specialists that sell everything from gate passes, parking, concert tickets, and educational courses to theater tickets and recreation activities. I also manage new pilot initiatives in their early years as we look for revenue paths for such programs.

Jamestown, Ny

-Serve as the production and technical contact for all events held in the Reg Lenna Center for the Arts (RLCA).-Responsible for the execution of all productions held in the RLCA, working directly with resident community companies and external presenters and promoters to ensure that all events are properly planned and executed from a production standpoint.-Responsible for the hiring, training, scheduling and supervision of technical part-time staff for Venue Management, stage hands, sound and light staff, and general production staff (per Local 266 Contract).-Responsible for the hiring, training, scheduling and supervision of part-time Front of House staff, including House Management staff for all events, and tour staff for theater tours.-Set policies and procedures for show-related activity on the RLCA stage, ensuring the safety and security of all who work and perform in the space.-Coordinate the load-in, run of show and load-out of all events in the RLCA.-Provide estimates for technical and production costs for all events at the RLCA as needed.-In coordination with the Director of Marketing, maintain the online production and technical guide utilized by promoters and presenters looking to bring events to the RLCA.-Responsible for identifying and working with selected vendors to obtain the resources needed for productions at the best possible price.-Prepare facility maintenance and improvement plans for the RLCA, working with the Executive Director to ensure the ongoing viability of the facility.-Act as second point of contact for potential renters of the theater space, reviewing requests, providing labor and cost estimates and conferring with the Executive Director as to whether we’ll move forward.-Working with off-site IT consultants as needed, research, imagine and realize new and expanded uses of technology in areas of office, production, event management and patron services and oversee and implement the technological needs for those areas.

Fredonia, Ny

The Fredonia Campus Ticket Office provides a variety of services for the campus and surrounding communities. In addition to handling ticketing for events in Rockefeller Arts Center, Rosch Recital Hall and student activities across campus, the Ticket Office is an authorized ticketing agent for Coach USA, Greyhound and NY Trailways bus companies.As a Supervisor & Clerk I assist in the day to day operation of the ticket office, supervise approximately 20 practicum students, work-study students and student assistants, (which includes the recruitment, hiring, orientation, training, evaluation and retention of student assistants). I work closely with the Box Office Manager and Box Office Assistant to: keep accurate records, process ticket sales, build and maintain events within the TyTix (MaxTix) ticketing system, process web orders, count and balance the safe, perform daily reconciliations, instill and enforce strict cash handling guidelines and procedures, work in compliance with all PCI/DSS (payment card industry data security standards), and serve as a liaison for student organizations, ensuring each student group and the Ticket Office interact seamlessly while adhering to policy and procedure. I provide backup and trouble-shooting via phone and/or internet to student ticket agents when the Ticket Office or remote ticketing locations are open. I also create, disseminate and monitor the master work schedule for student employees, and diligently work to provide a safe, positive, efficient and above all, professional work environment.

Chautauqua, Ny

Seasonal Summer Employee

Suny Fredonia

Sag Harbor, Ny

B.F.A. Theatrical Production And Design, Lighting Design, Senior

High School