Stefan Grujic Email and Phone Number

- Building and maintaining long-lasting relationship with customers,- Creating effective customer service procedures, policies, and standards,- Tracking customer complaints and creating long-term solutions and improvement strategies- Improve customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics and monitoring, and analyzing results,- Attending internal and external meeting to plan, organize and execute tasks to customer's satisfaction and team effectiveness,- Collaborate with internal teams to address customer's needs,- Taking ownership of customer issues and following problems through resolution,- Ensuring consistency and quality of service provided by all levels of service,- Mentor and train new team members in the Customer Success department.

- Checking and instigating that all protocol changes are updated and utilized by personnel resulting in customer satisfaction, employer satisfaction increase,- Perform quality control for the outgoing service, designs process to enable reaching of high quality standards,- Observing tracking and assessing the quality of service provided to the customer,- Performs quality control of the provided service according to customer protocols and internal procedures,- Timely resolves customer complaints,- Participates in root cause analysis and suggests corrective and preventive actions,- Investigate and correct customer issues and complaints relating to provided service,- Administrates collected protocol intake from the customer; ensure that all customer protocols are up to date; make necessary changes upon client's request to the protocol and service,- Analyze inefficiencies, identifies improvement areas, suggests corrective actions, oversees implementation of corrective measures.

-Be the primary point of contact and build long-term relationships with customers,-Help customers through email, phone, online presentations, screen-share and in person meetings,-Ensure the timely and successful delivery of our solutions according to customer needs and objectives,-Monitor and analyze customer's usage of our product,-Working with the Sales team to onboard and integrate new clients and developing existing client relationships,-Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

- Communicate with clients through phone, email and live chat with high level of professionalism,- Booking reservations for transportation with personalized driver,- Provide customers with correct information about price, limousines and company rules,- Taking necessary needs to maintain quality of service on a highest level.

- Create a strong sense of arrival for hotel and restaurant guest,- Handle all guest interactions with highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints, assist guest in all inquiries in connection with hotel services,- Provide guests with directions, recommendations and information about city and its attractions,- Unload luggage from a car, escort guest or show them the way to reception and later to the room; while in room offer a brief orientation,- Designated trainer for Guest Service Team (making training schedules, plans, implementing new ideas, etc.).