In this cross-functional role, I act as Head of Webinars in charge of planning, designing, and facilitating webinars. My teams and I use Zoom, WebEx, and MS Teams to deliver content and services tailored to specific client needs. Using diverse teaching techniques, I train end-users on systems, tools, and platforms, staying current on all services/products to ensure a quality, knowledgeable support experience. I compose and disseminate completion certifications in addition to managing departmental event calendar entries, registrations, and surveys, in addition to, sustaining seamless DAU West Region calendaring including event booking, course launches, and faculty time off. I also represent the brand professionally during events in special locations including the Pentagon; instrumental in positive brand awareness in high-caliber networking environments. Develop a scalable content management system (CMS).✥ Key Leadership/Contributions ✥✫ Support ongoing IT issue resolution in conjunction with program directors, course managers, and students.✫ Aid in the transition of traditional courses to virtual offerings in response to COVID-19.✫ Developed and implemented SOPs for Webinar Production Team; serve as SME and support creative teams at all production phases from concept to delivery; produced and facilitated virtual classes, provided technical assistance, and collected data for analysis across traditional and modern training methods and techniques.✫ Increased webinar participation by using strategic marketing collateral and print/digital promotion tactics.✫ DAU President’s ‘Recognition of Excellence Award for successful TEDxDAU Event (7K+ persons registered).✫ DAU Regional’s ‘Customer Support Specialist Award’.✫ Recipient of “On the Spot Awards” (recognized and given by peers/colleagues).✫ Recognized by Lt. Col of the United States Army for customer service excellence and meaningful support.✫ Facilitated 45+ webinars with many projected in 2022.

I addressed inbound and outbound inquiries following up on all leads and complaints, as well as, scheduled appointments and ‘sold’ services to students by presenting a variety of college programs, features, and benefits.✥ Key Leadership/Contributions ✥✫ Networked during outreach events and contributed to the staffing of new employees/interns.✫ Developed fluency in multi-tasking in fast-paced settings serving persons of diverse populations/backgrounds.✫ Converted leads to admissions by collaborating closely with the admissions and leadership team.✫ Recognized for talents in process education and passion for helping others achieve their academic/business goals.

I served as a trusted liaison and executive administering projects in a fast-paced production environment. I created and bolstered national and global partnership opportunities as well as novel marketing strategies to influence new revenue streams. Using diverse platforms, I engaged with sponsors and executives to ensure seamless communication and mutual goal attainment. I also coordinated travel including airfare, hotel accommodations, and ground transportation.✥ Key Leadership/Contributions ✥✫ Using research to determine potential partnerships, developing and sustaining invaluable relationships with local businesses, freelancers, and general public/consumers; clients included Ford and renowned celebrities/influencers.✫ Restructured processes and operational best practices using market trend analysis and customer suggestions as fuel to ignite positive, cost-effective change management.✫ Forecasting A/R and A/P, project spending/budgets, payroll, materials/supplies, and taxes, balancing expenses with labor hours and business demands.✫ Improved satisfaction and self-sufficiency through the implementation of a web-based payment system utilized by vendors, customers, and production crews.✫ Applied persuasive negotiations and decreased expenses by 25% (expenses spanned travel accommodations, product management/logistics, and partnerships/networking).

I leveraged ABC Event Manager System and coordinated business workflows and special events; prioritized and delegated projects, designed room layouts/themes for the Social Tables program, and tracked budgets at all planning phases from concept development to day-of-event hosting.✥ Key Leadership/Contributions ✥✫ Administered billing and reporting via RTP accounting system with a record of 100% accuracy and discretion.✫ Hosted 4 to 6 wedding events weekly (events ranging from $10K to $50K+ each), pivoting back and forth from account to account without compromising quality, timelines, or customer satisfaction/retention.✫ Exceeded sales quotas by 27% month-over-month.✫ Delivered a quality guest experience by applying excellent interpersonal and customer service skills.

I used Schedule 75 principles and managed the reporting of federal government sales. Forecasted A/P and A/R in addition to conducting cost and benefit analyses. Prospected new customers aimed at consistently expanding the customer base.✥ Key Leadership/Contributions ✥✫ Increased non-government sales by 50% through creative market research and process/change implementation. ✫ Developed and maintained a website supporting content/presentation of over 42K products/SKUs.✫ Built a record of timely logistics administration with OTD of services, commitments, and obligations.✫ Performed market research and used actionable insight to tailor business offerings based on findings/trends.✫ Engaged regularly in business networking i.e., Ogden/Weber Chamber, Leadership of Northern Utah, and Women in Business Association.).

I led talent acquisitions/talent management (hiring, onboarding, training, and performance evaluation). Administered payroll for 2K staff and managed conflict resolution, Worker’s Compensation reporting, and workflow/records-keeping.✥ Key Leadership/Contributions ✥✫ Secured invaluable networking relationships with the local Salvation Army, correctional facilities, and businesses.✫ Planned and coordinated job fairs in collaboration with local vocational training facilities.✫ Conducted pricing and cost analysis to determine best practices and recommend sound process improvements.✫ Boosted sales by 30% within the first 12 months.