Stefani Ribarchek Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Circa helps companies accelerate their success by building more diverse, innovative and high-performing teams. A robust portfolio of Saas-based solutions and unparalleled industry expertise gives organizations the tools and knowledge they need to radically change how they approach talent acquisition, workforce recruiting and OFCCP compliance management.

Greater Milwaukee Area

Greater Milwaukee Area

The Local JobNetwork™ is comprised of more than 600 local employment and diversity websites throughout the country that allow employers to be both locally focused and nationally connected. Considered an industry leader, the Local JobNetwork™ offers a premier online network of jobs and careers nationwide – connecting the most progressive companies with the most qualified individuals. In addition, the Local JobNetwork™ has partnerships with more than 10,000 community-based organizations that serve a diverse population. By offering innovative technology and superior services, the Local JobNetwork™ is committed to transcending the market by offering comprehensive solutions in the area of local hiring, government compliance, talent management, and social media.

Greater Milwaukee Area

Developed and maintained relationships with new, existing, inactive, and former members. Created opportunities to upsell products and services, reactivated memberships/subscriptions, and gathered valuable member experience feedback.Conducted needs assessments, performed account management duties, and fine-tuned member preferences to ensure continued satisfaction.Processed a variety of customized wine and cheese orders.Created/managed sales leads and engaged in strategic planning aimed at exceeding aggressive sales and member retention goals. Provided support to the Wine Concierge team by responding to incoming email requests from existing members and prospective members.Served as a subject matter expert by continuously expanding knowledge of wine varietals, food pairings, taste profiles, and production.

Waukesha, Wi

Evaluated recorded interactions from internal and external queues to capture the essence of the customer experience. Measured the success of new and existing processes. Provided continuous feedback to front-line leaders to ensure consistency in delivering exceptional results.Translated observations into data points to analyze, measure, and identify performance improvement opportunities.Utilized speech analytics software to identify trends, track behaviors, and conduct Targeted Listening Studies.Leveraged call listening and data analysis to provide recommendations for process, system, and product enhancements aimed at improving associate effectiveness and promoting customer engagement.Collaborated across organizational boundaries to create or improve upon front-line tools and resources.Wrote, edited, and proofread a variety of reports, queue-specific performance reviews, training resources, presentation content, and internal communications.Provided subject matter expertise and insights regarding performance within specific departments/queues.Identified performance gaps that required innovative solutions.

Waukesha, Wi

Corresponded with customers via telephone, e-mail, and U.S. mail to address complex issues that had been escalated to the highest level of severity for resolution.Researched accounts to ensure issue resolution and generated responses to formal complaints filed with government agencies (FCC and Attorney General).Collaborated with a variety of specialized departments to explore options and negotiate resolutions. Diagnosed, resolved, and escalated I.S. tickets that were filed as a result of system-related issues.

Waukesha, Wi

Answered a high volume of inbound calls from customers, internal associates, and retail wireless consultants. Served as a trusted advisor for technical troubleshooting, device-related issues, billing explanations, and product/service-related inquiries.Added value to consumer and business accounts by analyzing usage habits, assessing needs, and positioning the benefits of relevant products and services.Collaborated with a variety of specialized departments in order to identify and resolve complex problems efficiently.Assisted in the training, teaching, development, and mentoring of newly hired associates.

Bachelor’S Degree, Spanish, English (Emphasis In Creative Writing)

Certification, Spanish Grammar, Conversation, & Culture

Spanish Learning Study Abroad Program