Technical Program Manager responsible for driving end-to-end programs in the Contact Center Area | Promoter of Agile practices across organizationKey Responsibilities:- Overseeing program's delivery from inception to customer facing - Working with multiple teams using Scrum and Kanban- Facilitating Scrum events by having a continuous attention regarding way of working improvements and team building- Working closely with Product and Engineering teams, keeping key stakeholders engaged- Identifying and resolving impediments, mitigating program's risks- Identifying Agile way of working improvement opportunities and leading to their implementation- Driving the Agile community of Practice to foster a culture of collaboration and continuous improvement

Dedicated Scrum Master for 2 Scrum Teams | Agile Mentor and Driver of the Agile Community |Promoter of the Agile practices across organizationKey Responsibilities:- Working with 2 Scrum Teams to accomplish sprint goals according to the roadmap- Removing impediments for assuring sprint delivery; - Aligning dependency between teams and following closely the release planning- Facilitating Scrum events and Coaching teams to a higher level of Scrum maturity- Facilitating Scrum of Scrums sessions - Responsible for tracking internal and external dependencies in project delivery- Working together with stakeholders like Delivery Managers / Product Owners/Product Managers to track delivery risks and implement mitigation plans- Having continuous attention towards process improvement across organisation- Working with my Scrum Master colleagues to align & improve practices across departments- Actively participating in Agile community by facilitating LeanCoffee sessions and engaging for other community initiatives- Providing Agile mentorship and guidance for more than 6 new Scrum Masters- Involved in presenting Agile Induction sessions for Cluj site new joiners

Worked on 3 desktop applications as a .NET developer but mainly my focus was on:- Setting up two Scrum teams - Facilitating Scrum ceremonies- Guiding the team and the Product Owner on how to use Agile and Scrum practices, values and tools- Coaching the Product Owner to embrace the Agile mindset- Coaching other clients representatives- Mentoring of newer team members in Scrum adoption